Club Manager

Planet Fitness - PF Baseline Fitness; Duluth (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Flexible schedule

Free Membership for self and one family member or friend

Job summary

A national fitness franchise in Duluth seeks a Gym Manager to oversee operations and ensure a positive member experience. Responsibilities include recruiting, training, and supervising staff, maintaining service standards, and ensuring operational compliance. Ideal candidates possess strong leadership and customer service skills. This position offers a range of benefits, including health insurance and employee discounts.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Oversee gym operations to ensure member satisfaction.
• Recruit, hire, train, and supervise team members.
• Ensure compliance with company policies.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Problem-solving skills

Job description

Overview

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Advancement Opportunities
• Employee Discounts
• Flexible schedule