F&B Outlet Manager - Club

Balboa Bay Resort; Newport Beach (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading hospitality company seeks a dedicated F&B Outlet Manager for its upscale club. This role focuses on providing exceptional dining experiences while optimizing operations and staff performance. The ideal candidate has several years of F&B experience and strong leadership qualities to enhance guest satisfaction and operational efficiency.

Qualifications

• At least three years of progressive F&B experience.
• One year in a supervisory role.
• TIPS certification and valid Food Handler’s Card required.

Responsibilities

• Manage supervisors and staff in various outlets, ensuring high service standards.
• Achieve budgeted revenues and control expenses.
• Provide exceptional guest service while maintaining cleanliness and safety.

Skills

Communication

Interpersonal Skills

Leadership

Mentoring

Education

High school diploma or GED

Tools

MS Office

Job description

Join to apply for the F&B Outlet Manager - Club role at Balboa Bay Resort.

Position Summary

The Outlet Manager is responsible for ensuring the highest level of service while satisfying the guests’ needs by creating/maintaining a successful F&B experience. In addition, the Outlet manager is responsible for optimizing the financial performance and employee satisfaction while working with club goals and objectives.

Duties & Responsibilities

1. Manage supervisors/lead personnel in various outlets, primarily on the club side, including the restaurant, Members Grill, Pools, and events. Assist with overall direction, coordination, and evaluation. Support the team on the floor as needed: bartending, serving, wine service, and guest seating.
2. Carry out supervisory responsibilities in accordance with policies and laws, including interviewing, hiring, scheduling, training, performance appraisal, rewards, discipline, and conflict resolution.
3. Participate in planning department goals and lead team meetings to achieve results.
4. Monitor day-to-day operations to ensure efficiency, high service standards, and compliance with procedures, including cash handling and safety protocols.
5. Assist in hiring, training, and development of staff. Follow HR policies and ensure staff attendance at mandatory training sessions.
6. Achieve budgeted revenues, control expenses, and maximize profitability using approved tools and reports. Maintain quality, portion control, and minimize waste.
7. Provide exceptional guest service, circulate through dining areas, address concerns promptly, and seek satisfaction improvements.
8. Ensure cleanliness, proper setup, inventory management, and equipment maintenance. Comply with food and beverage regulations.
9. Monitor SOPs, develop policies, and participate in weekly management meetings.
10. Follow all safety, sanitation, and health guidelines, including PPE use and hazard communication protocols.
11. Report to work on time and maintain professional appearance.

Other Responsibilities

1. Make merit recommendations, assist in budget development, and support other duties as assigned.
2. Respond to guest inquiries, coordinate special requests, and resolve complaints within scope of authority.
3. Ensure responsible service of alcohol, including checking IDs and handling intoxicated guests.

Qualifications

• High school diploma or GED required.
• At least three years of progressive F&B experience, with one year in a supervisory role.
• Knowledge of restaurant management, luxury service standards, and guest relations.
• Ability to lead, mentor, and train staff; strong communication and interpersonal skills.
• Proficiency in MS Office; ability to learn hotel systems.
• Must be at least 21 years old, with TIPS certification and a valid Food Handler’s Card or ability to obtain one.
• Flexible work schedule including holidays and weekends.
• Professional appearance and demeanor.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality