Club General Manager: Lead Growth & Member Experience

City of Lincoln; New York (NY); On-site; USD 66,000 - 90,000; Full time

Job summary

NYSC - E. 76th Street is seeking a General Manager to drive profitable operations, focusing on net membership growth, dues revenue, and ancillary services. You will manage a team of club managers and sales staff under the guidance of the Regional Leader and Fitness Director.

The role emphasizes P&L oversight, data-driven decision making, and cross-department collaboration to deliver exceptional member experiences and achieve financial targets.

Qualifications

• 3-5 years of management in fitness, hospitality, or retail with P&L experience.
• Bachelor’s degree in business, sales, finance, or related field preferred.
• Excellent business acumen, negotiation, and leadership skills.

Responsibilities

• Oversee club operations to maximize efficiency and profitability.
• Lead development of club managers and sales staff; drive revenue growth and member retention.
• Monitor and optimize budgets, payroll, and staffing to meet financial goals.
• Provide coaching and performance feedback to ensure high standards of service.

Skills

Leadership

Strategic Planning

People Management

Sales Targeting

Data-driven Decision Making

Education

Bachelor's degree in business or related field

Tools

CRM

LMS

HRIS

Job description

NYSC - E. 76th Street is seeking a General Manager to drive profitable operations, focusing on net membership growth, dues revenue, and ancillary services. You will manage a team of club managers and sales staff under the guidance of the Regional Leader and Fitness Director.

The role emphasizes P&L oversight, data-driven decision making, and cross-department collaboration to deliver exceptional member experiences and achieve financial targets.