Club General Manager: Drive Growth & Member Experience

24 Hour Fitness USA, LLC; Arvada (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal训练

Job summary

24 Hour Fitness USA, LLC is seeking a General Manager to lead a club with a focus on driving membership growth, fitness revenue, and overall club performance. You will lead a high-performing team, ensure exceptional member experiences, and achieve ambitious sales targets.

You will guide operations, budgeting, and safety compliance while representing the club in the community and maintaining peak business hours. A strong service culture and leadership are essential.

Qualifications

• 3-5+ years of management experience in the retail/hospitality/fitness industry with a track record of success.
• 2-4 years of progressive management supervising 3-10+ employees with measurable development and promotion outcomes.
• Ability to inspire teams to deliver on member and team initiatives with a strong service culture.
• Create an outstanding member and team experience with a high-performance culture through development and collaboration.
• Excellent communication, interpersonal, and customer service skills.
• CPR/AED certification required within 30 days of hire; training provided at no cost.
• Personal Training certification required within 90 days of hire (degree may satisfy in lieu of certification).

Responsibilities

• Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets.
• Recruit, train, and develop a high-performing team with a one-team mindset.
• Provide coaching and leadership with clear objectives and accountability.
• Foster a welcoming, community-focused environment to engage and retain members.
• Oversee daily club operations, facilities, equipment, and cleanliness.
• Manage budgets, control expenses, and maximize profitability while following policies.
• Ensure safety protocols comply with health and safety regulations.
• Build relationships within the local community and represent the gym at events.
• Develop and execute member retention programs and incentives.
• Promote adherence to company policies and standards.

Skills

Leadership

People management

Communication

Customer service

CPR/AED

Personal Training cert

Education

Bachelor's degree (Business Admin / Sports Mgmt / Exercise Science / Kinesiology)

Job description

24 Hour Fitness USA, LLC is seeking a General Manager to lead a club with a focus on driving membership growth, fitness revenue, and overall club performance. You will lead a high-performing team, ensure exceptional member experiences, and achieve ambitious sales targets.

You will guide operations, budgeting, and safety compliance while representing the club in the community and maintaining peak business hours. A strong service culture and leadership are essential.