Club Floor Attendant

Wyndham Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Club Floor Attendant to provide high-quality service and maintain cleanliness in the breakfast area. The role involves setting up the breakfast buffet, assisting guests, and ensuring a pleasant dining experience. Ideal candidates will have strong communication skills and a service-oriented approach, with a high school diploma preferred.

Qualifications

• Hotel or related experience preferred.
• Flexibility to work long hours.

Responsibilities

• Maintain cleanliness and sanitation standards.
• Set up and maintain the breakfast buffet.
• Ensure guest satisfaction at all times.

Skills

Communication

Multitasking

Problem-solving

Service-oriented

Education

High School diploma

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. It develops bespoke hotel brands and utilizes proprietary revenue management tools to optimize performance and asset value. With an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location

Hampton Inn Fort Lauderdale
720 East Cypress Creek Road
Ft. Lauderdale, FL 33334

Overview

The Club Floor Attendant provides high-quality service to guests, maintaining cleanliness and sanitation standards. Responsibilities include setting up and maintaining the breakfast buffet and ensuring all breakfast tables are clean and presentable.

Responsibilities

1. Attend to guests, managers, and fellow employees with attentiveness, friendliness, helpfulness, and courtesy.
2. Keep work areas clean and stocked according to meal periods.
3. Maintain clean and properly set tables per standards.
4. Set up and break down the breakfast buffet area following established standards.
5. Proactively pre-bus tables and promptly address guest requests.
6. Complete daily opening and closing duties and cleaning tasks as per checklists.
7. Assist colleagues during shifts as needed.
8. Ensure guest satisfaction at all times.

Qualifications

1. High School diploma or equivalent; hotel or related experience preferred.
2. Flexibility to work long hours as required.
3. Ability to exert up to 100 pounds of force occasionally, and 50 pounds frequently.
4. Ability to stand throughout the shift.
5. Effective verbal and written communication skills.
6. Ability to listen, understand, and clarify concerns.
7. Multitasking and prioritization skills.
8. Attentive, friendly, courteous, and service-oriented approach.
9. Willingness to attend meetings and training.
10. Reliable attendance in line with hotel standards.
11. High standards of personal appearance and grooming.
12. Compliance with hotel standards and safety regulations.
13. Problem-solving skills and initiative.
14. Ability to understand and apply complex information.
15. Cross-training in hotel operations preferred.
16. Ability to maintain confidentiality.
17. Proactive in anticipating guest and operational needs.
18. Perform additional duties as assigned.
19. Maintain a friendly and warm demeanor at all times.