Club Ambassador - Naples, FL

Barton & Gray Mariners Club; Naples (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401k Retirement Plan with competitive

Health, Dental and Vision plans

Employer paid Short Term Disability

Telephone Reimbursement

Company Recognition Incentives at 3 &

Job summary

Barton & Gray Mariners Club is seeking a Club Ambassador based in Naples, FL to drive regional business development and grow membership using personal networks, referrals, and events. You will manage the full sales cycle, coordinate cross‑departmentally, and maintain CRM records to support member satisfaction and retention.

You will collaborate with Members, Captains, Member Services, Sales, Events, and Leadership to ensure consistent experiences and identify opportunities for harbor development

Qualifications

• Proven experience in account management.
• Strong track record of account management and retention.
• Excellent written and verbal communication skills.
• Solid background with understanding of Member CRM and database.
• Ability to communicate recommendations to executive management.

Responsibilities

• Develop regional business development strategy to generate qualified membership leads.
• Represent Barton & Gray in local community and grow opportunities through networks and partnerships.
• Own the full sales cycle from outreach to onboarding.
• Coordinate with Member Services and Sales teams on member experiences and service issues.
• Maintain accurate CRM records and track member relationships and next steps.
• Ensure product and hospitality consistency across Member interactions.
• Evaluate harbor locations and advise on regional expansion and yacht allocation.
• Plan and attend regional Member events and understand our membership products.

Skills

Account management

Relationship building

Strategic planning

Communication

CRM proficiency

Tools

CRM software

Database knowledge

Job description

Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 90 Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. Reporting directly to the Director of Business Development, the Club Ambassador is a relationship driven business development and account management role responsible for overseeing Member retention and harbor development/growth with a Member-first approach.The Club Ambassador is a cross-departmental liaison supporting Members, Captains, Member Services, Sales, Events, and Senior Leadership. Their mission is to elevate member satisfaction, drive local business development, and strengthen harbor-level engagement.The Club Ambassadors serve as the face of Barton & Gray within their markets, developing meaningful relationships with prospective Members, current Members, community partners, and other influential individuals and organizations.

Primary Responsibilities

Develop and execute a regional business development strategy designed to generate qualified membership leads and grow Barton & Gray's presence within assigned markets.

Serve as an active representative of Barton &Gray within the local community while proactively generating new membership opportunities through personal networks, referrals, local organizations, clubs, businesses, hotels, strategic partnerships, events, community engagement, and other relationship-driven prospecting efforts.

Own self-generated leads through the full sales cycle, including initial outreach, qualification, discovery, relationship development, hosting demo cruise, follow-up, objection handling, closing and onboarding.

Act as a liaison for Members within assigned harbor, including member experience opportunities and service mishaps in partnership with the Member Services team.

Maintain accurate and timely records of prospect activity, opportunities, Member relationships, and next steps within the Club's CRM and Internal Software.

Ensure product & hospitality consistency across all points of Member interaction including onboard, training, harbor activities, and more

Constantly evaluate Club locations within region and provide feedback to Locations Manager

Strategize yacht allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region

Evaluate all points of Day boating-Member interaction and provide recommendations for improving the Member experience

Lead efforts to identify & assist with opening of new harbors within Region of oversight

Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio

Gain a deep understanding of Barton & Gray's Membership products, fleet, experiences, pricing, and value proposition in order to confidently represent and sell the Club

Stew as needed at the request of Members & Supervisor

What We Offer

• Competitive Pay
• Paid Time Off
• 401k Retirement Plan with competitive employer match
• Health, Dental and Vision plans offered through United Health Care
• Employer paid Short Term Disability
• Telephone Reimbursement
• Company Recognition Incentives at 3 & 5 Years of Service

Additional Skills & Requirements

• Proven experience in account management
• Strong track record of account management and retention
• Proven ability to communicate recommendations to executive management team
• Solid technical background with understanding of Member CRM and database
• management
• Skilled at working effectively with various interdepartmental needs
• Excellent written and verbal communication skills
• This position is based out of Naples, FL with seasonal travel required to New England Markets as needed