Cloud Telephony Implementation Specialist

PHMG Careers; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

PHMG in Chicago is seeking a Cloud Telephony Technician to consult with clients on cloud telephony solutions, map call flows, and manage end-to-end project delivery from concept to live deployment.

You will implement projects, test and document outcomes, and provide support to pre-sales and account management teams. Strong communication and KPI-driven performance are essential for success.

Qualifications

• Experience in implementation roles using cloud telephony or similar technologies.
• Ability to consult with clients and present end-to-end solutions.
• Office-based working experience and KPI-driven performance are expected.

Responsibilities

• Consulting with clients regarding alternative solutions to their telephony setup.
• Creating detailed client-friendly call flow maps.
• Accurate and controlled implementation and testing of projects going live.
• Providing technical assistance to account management support teams.
• Training and support capacity with complex casework.

Skills

Cloud Telephony

Implementation

CRM

Client communication

Tools

CRM

Microsoft Office

Job description

PHMG in Chicago is seeking a Cloud Telephony Technician to consult with clients on cloud telephony solutions, map call flows, and manage end-to-end project delivery from concept to live deployment.

You will implement projects, test and document outcomes, and provide support to pre-sales and account management teams. Strong communication and KPI-driven performance are essential for success.