Cloud Phone Implementation & Customer Success Pro

Conference Technologies; Chicopee, Springfield (MA, MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Employer-matched medical and dental

Employer‑matched 401(k) up to 3%

Bonus eligibility (incentive plan)

Graduated PTO & holidays

Floating holidays

Life Insurance

Long- and Short-Term Disability

Job summary

Conference Technologies seeks a Cloud Phone Implementation & Customer Success Specialist to ensure a seamless onboarding experience by coordinating, configuring, and supporting Cloud Phone deployments for business customers.

The ideal candidate combines project management, communication, and technical skills with a commitment to exceptional customer service. Experience with Zoom Phone or similar platforms is preferred.

Qualifications

• Strong project management, communication, and technical skills.
• Education preferred: associate’s degree.
• Customer service experience required.

Responsibilities

• Configure and customize Cloud Phone environments based on customer requirements.
• Program users, call routing, auto attendants, call queues, business hours, voicemail settings, and other telephony features.
• Validate system functionality and ensure customer solutions are properly configured before deployment.
• Assist customers with best practices and adoption of Zoom Phone services.
• Coordinate telephone number port requests and migrations.
• Collect and validate required documentation from customers.
• Work with carriers and providers to monitor and expedite porting activities.
• Communicate porting status and milestones throughout implementation.
• Provide onsite and remote support for Cloud Phone customers.
• Deliver end-user and administrator training.
• Troubleshoot and resolve telephony-related issues.
• Serve as a trusted advisor during and after implementation.

Skills

Project management

Communication

Technical skills

Education

Associate’s degree

Tools

Zoom Phone

Zoom Workplace

Job description

Conference Technologies seeks a Cloud Phone Implementation & Customer Success Specialist to ensure a seamless onboarding experience by coordinating, configuring, and supporting Cloud Phone deployments for business customers.

The ideal candidate combines project management, communication, and technical skills with a commitment to exceptional customer service. Experience with Zoom Phone or similar platforms is preferred.