Power Systems Support Engineer - Hybrid

Siemens Mobility; Houston (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Siemens Mobility seeks a qualified professional to be the first point of contact for customers, assessing urgency and guiding resolutions. You will work on Siemens’ cloud software, coordinate with specialists, and ensure SLA adherence.

Hybrid work is allowed and you report to the Houston, TX office one day per week. Requires a bachelor’s in Electrical Engineering and 2+ years in DevOps/software roles, with experience in PSS tools and customer-facing support.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related field.
• 2+ years of experience in DevOps, software development, or an equivalent role.
• Experience with power systems analysis tools and software listed (PSS E, ODMS, Sinical, PSCAD, PSLF, APA/CAPE).
• Experience in a customer-facing technical support role and with customer support platforms (e.g., Freshdesk).

Responsibilities

• Be the first point of contact for customers and assess the severity and urgency of queries.
• Assist with resolving software issues in Siemens’ cloud offering and escalate as needed.
• Coordinate with internal teams to resolve issues within defined SLAs.
• Contribute to knowledge base and after-hours support.

Skills

Power systems analysis tools

Python

Fortran

Customer-facing support

Dashboard reporting

Education

Bachelor's degree in Electrical Engineering

Master's degree in Electrical Engineering

Tools

PSS E

PSS ODMS

PSCAD

PSLF

Job description

Siemens Mobility seeks a qualified professional to be the first point of contact for customers, assessing urgency and guiding resolutions. You will work on Siemens’ cloud software, coordinate with specialists, and ensure SLA adherence.

Hybrid work is allowed and you report to the Houston, TX office one day per week. Requires a bachelor’s in Electrical Engineering and 2+ years in DevOps/software roles, with experience in PSS tools and customer-facing support.