Cloud Support Engineer - Advanced SaaS/PaaS Troubleshooter

Radiansys Inc.; San Ramon (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Radiansys Inc. is looking for a Cloud Support Engineer to provide technical support for the Predix Cloud platform. In this role, you will handle direct support cases from users, apply advanced troubleshooting techniques, and collaborate with service architects to resolve complex issues.

The ideal candidate should have a Bachelor's degree in Computer Science or a related STEM field, along with at least 3 years of experience in cloud service operations or SaaS technical support. Strong communication skills are essential for this fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science/Engineering or STEM majors required.
• Minimum of 3 years in cloud service operations or SaaS Technical Support.
• Hands-on experience with automation and continuous integration.

Responsibilities

• Accountable for taking direct support cases from users.
• Apply advanced troubleshooting techniques to support customers.
• Collaborate with service architects to resolve issues.
• Participate in a 24x7 on-call rotation.

Skills

Experience with monitoring tools

Cloud application support

Strong communication skills

Time management skills

Interpersonal skills

Education

Bachelor’s Degree in Computer Science/Engineering or STEM majors

Tools

New Relic

Splunk

Chef

Jenkins

Puppet

Job description

Radiansys Inc. is looking for a Cloud Support Engineer to provide technical support for the Predix Cloud platform. In this role, you will handle direct support cases from users, apply advanced troubleshooting techniques, and collaborate with service architects to resolve complex issues.

The ideal candidate should have a Bachelor's degree in Computer Science or a related STEM field, along with at least 3 years of experience in cloud service operations or SaaS technical support. Strong communication skills are essential for this fast-paced environment.