Cloud Support Engineer (#10)

Sunstates Security; Raleigh (NC); On-site; USD 80,000 - 95,000; Full time

Job summary

Sunstates Security is seeking a Cloud Support Engineer in Raleigh, NC, responsible for administering Microsoft 365 services for approximately 350 users. This fully in-office role involves providing support, managing services, and collaborating with managed service providers. The ideal candidate will have a strong background in IT, a relevant degree, and experience in a similar administrative role.

Benefits

401k savings plan with company match

Full medical, dental & vision insurance

Generous PTO

Tuition reimbursement

Performance-based bonus

Qualifications

• Minimum of 3 years experience in Microsoft 365 administration.
• Experience supporting environments of 300+ users.
• Microsoft certifications (Admin, Security) preferred.

Responsibilities

• Provide second and third-level support to troubleshoot technical issues.
• Administer core Microsoft 365 services including Exchange, SharePoint, Teams.
• Collaborate with MSP to maintain service health and security.

Skills

Problem-solving

Customer service

Microsoft 365 administration

Education

Bachelor's Degree in Information Technology

Associate's Degree

Tools

Microsoft Intune

PowerShell

Job description

Overview

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022.

At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it. We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security is hiring a Cloud Support Engineer for our corporate headquarters in Raleigh, NC. This position is fully in-office and NOT REMOTE.

The Cloud Support Engineer is responsible for the day-to-day administration, configuration, and support of the organization’s Microsoft 365 environment, supporting approximately 350 users. This includes services such as Exchange Online, SharePoint Online, Teams, OneDrive, and related security and compliance features.

The role provides Tier 2/3 support for end users, resolves escalated service tickets, and contributes to the ongoing stability, availability, and security of Microsoft 365 services. The administrator will also assist with laptop and mobile phone deployment and provisioning as needed. Additionally, this role serves as the primary point of contact for coordination and technical collaboration with the company’s Managed Services Provider (MSP) to troubleshoot issues.

This is a fully in-office role in Raleigh NC - NOT remote or hybrid.

This position offers a salary range of $80,000 - $95,000 per year - DOE. Plus an annual performance-based bonus along with industry-leading employee benefits that include weekly pay, a 401k savings plan with a company match, full medical, dental & vision insurance benefits, generous PTO, tuition reimbursement, and more!


ESSENTIAL DUTIES & KEY RESPONSIBILITIES

• Provide second and third-level support to troubleshoot and resolve technical issues.
• Document all incidents and resolutions in the Help Desk ticketing system.
• Manage user identities, groups, licenses, and roles in Microsoft 365 and Entra.
• Administer core Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure and maintain security features such as MFA, Conditional Access, and DLP policies.
• Monitor Microsoft 365 service health and respond to incidents, alerts, and performance issues.
• Resolve escalated technical issues and service requests.
• Support Microsoft Intune and mobile device management policies.
• Collaborate with MSP to ensure Microsoft 365 environment meets security and regulatory standards.
• Serve as the main point of contact with MSP, ensuring timely communication, issue resolution, and collaboration on projects or escalations.
• Serve as backup for laptop deployment, including device imaging, configuration, and setup.
• Serve as backup for managing the MaaS360 MDM platform, including enrolling and configuring mobile devices within the MDM environment.
• Maintain documentation of configurations, procedures, and support guides.
• Stay informed of updates, new features, and best practices in the Microsoft 365 ecosystem.
  
  

TECHNICAL EXPERTISE

• Proficiency in Microsoft 365 administration including Exchange Online, SharePoint, Teams, and Azure AD..
• Experience with PowerShell scripting for Microsoft 365 tasks.
• Strong understanding of identity management, security, and compliance in a cloud environment.
• Familiarity with Microsoft Intune or similar device management platforms.
• Ability to diagnose and resolve complex issues related to cloud services and user access.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

EDUCATION, EXPERIENCE & SKILLSETS DESIRED

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Minimum of 3 years of experience in Microsoft 365 administration.
• Experience supporting environments of 300+ users.
• Microsoft certifications (e.g., Microsoft 365 Certified: Administrator, Security Administrator) are preferred.
• Strong analytical and problem-solving skills.
• Proven ability to deliver exceptional customer service with excellent interpersonal and communication skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Experience in a team-oriented, collaborative environment.
• Strong documentation and procedural skills.
• Ability to communicate technical concepts to non-technical users effectively.
  
  

Sunstates Security is an Equal Opportunity Employer. We will make reasonable accommodations to enable employees to perform their jobs.

Education Requirements (All)

Associates Degree
Bachelor's Degree from 4 year college/university

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus

This job reports to the Director of IT

This is a Full-Time position

Relocation is not provided and travel is not required