Cloud Solutions Engineering Manager

Google; Sunnyvale (CA); On-site; USD 222,000 - 308,000; Full time

Job summary

Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to

Qualifications

• Bachelor's degree in Computer Science or related field.
• 13 years of experience troubleshooting and advocating for customers needs and triaging technical issues.
• Experience reading or debugging code with Java, C, C++, Python, Shell, Perl, or JavaScript.
• Systems/Network administration experience with Linux/Unix or operating systems including TCP/IP, Routing, VPNs, VLANs, peering, load balancing.
• Experience with web technologies (HTTP, HTML, Javascript).
• Fluency in English for client relationship management.

Responsibilities

• Manage customer problems through effective diagnosis, resolution, and implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including occasionally non-standard work hours or shifts.

Skills

Troubleshooting

Code reading & debugging

Linux/Unix admin

Web technologies

English communication

Education

Bachelor's degree in Computer Science or related field

Job description

Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to