Cloud Service Administrator

Hocking Technical College

Nelsonville (OH)

On-site

USD 60,000 - 70,000

Full time

5 hours ago

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Job summary

Hocking College is seeking a Cloud Services Administrator in Nelsonville, Ohio to manage cloud productivity tools, identity platforms, and endpoint management. The role includes securing Google Workspace for Education, Microsoft 365, Active Directory, Entra, and SSO/MFA, with a focus on modernization and automation.

You will collaborate with IT leadership to ensure reliable, secure cloud services that support teaching, learning, and operations.

Qualifications

Associate degree or higher in IT, CS, cybersecurity, information systems, or related field.
Demonstrated experience with enterprise identity, cloud productivity, or endpoint management.
Experience with Windows environments and directory services.
Ability to troubleshoot complex technical problems and document systems.

Responsibilities

Administer Google Workspace for Education and Microsoft 365 services.
Manage Active Directory and Entra, SSO, and MFA.
Develop and maintain secure identity lifecycle processes.
Oversee cloud file and collaboration services and endpoint management.
Automate provisioning and administrative workflows.
Maintain security and documentation for assigned services.

Skills

Strong communication

Documentation skills

Customer service

Team collaboration

Security awareness

Education

Associate degree in IT / CS / cybersecurity

Relevant field degree or equivalent

Tools

Google Workspace for Education

Microsoft 365

Active Directory

Entra

Single Sign-On

Multi-Factor Authentication

Endpoint management

Cloud file services

Job description

Join the Hocking College Team

Start Your Career at Hocking College Today!

Whether you are already a part of the Hocking College community and would like to advance your career, or are new to us and want to begin your journey – below are current opportunities accepting application materials.

Position: Cloud Service Administrator Location: Nelsonville, OH
Job Id: 978 # of Openings: 1
Cloud Service Administrator Salary: $60-70,000.00/year

Position Purpose

The Cloud Services Administrator is responsible for the administration, security, optimization, and continuous improvement of the College's cloud-based technology services, identity platforms, collaboration systems, and related digital infrastructure. The position serves as the primary service owner for the College's cloud productivity and identity environment, including Google Workspace for Education, Microsoft 365, Active Directory, identity and access management, cloud file services, endpoint management platforms, and related technologies. The Cloud Services Administrator works collaboratively with the Infrastructure & Security Administrator, Director of Application Services, Campus Technology Specialists, and Chief Information Officer to provide secure, reliable, and effective technology services that support teaching, learning, and institutional operations. This position is expected to take an active role in modernization, automation, documentation, professional development, and the ongoing transition from traditional on-premises systems to cloud-based services.

Working Expectations

Technology services operate beyond traditional business hours. This position will participate in scheduled maintenance, system upgrades, emergency response, or service restoration outside normal operating hours in accordance with College policies and applicable employment requirements. The position is expected to maintain sufficient cross-training and documentation to support continuity of critical College services. This position will have access to and encounter confidential information. Strict confidentiality must be maintained and shared only on a need-to-know basis. Further, confidential information must only be accessed on an as-needed basis. This position is expected to participate in an on-call rotation to provide coverage to the College outside of normal business hours.

Duties and Responsibilities

Primary Service Responsibilities

Google Workspace for Education
Microsoft 365 and Microsoft cloud services
Active Directory
Identity and Access Management (Cloud and on-prem)
Single Sign-On and Multi-Factor Authentication
User and account lifecycle management
Cloud-based file and collaboration services
Endpoint management platforms
Cloud synchronization services
Remaining Windows server services associated with identity, print, file, or cloud integration
Cloud service licensing and administration
Automation of administrative and provisioning processes
Cloud backup and recovery services, where applicable
Provide confidential information for bargaining unit contract negotiations
Management of student interns

Cloud Platform Administration

Administer and maintain Google Workspace for Education, including organizational units, groups, applications, security settings, storage, sharing policies, and administrative roles.
Administer Microsoft 365 services and licensing provided to faculty, staff, and students.
Evaluate and implement cloud service configuration changes in accordance with institutional needs, security requirements, and industry best practices.
Monitor cloud service health, capacity, licensing, usage, and administrative alerts.
Maintain appropriate administrative separation, least-privilege access, and delegated administration within cloud environments.
Identify opportunities to replace legacy on-premises services with secure and sustainable cloud-based alternatives.

Identity and Access Management

Administer Active Directory and Microsoft Entra and associated identity services.
Manage account provisioning, modification, suspension, and deprovisioning processes.
Administer Single Sign-On, Multi-Factor Authentication, authentication policies, and related identity technologies.
Develop and maintain secure identity lifecycle processes in coordination with Human Resources, Student Services, Application Services, and other institutional stakeholders.
Maintain role-based access and group structures that support efficient and secure access to institutional resources.
Assist with integration of institutional applications with identity providers and authentication services.
Regularly review privileged accounts, administrative permissions, inactive accounts, and other identity-related risks.

Cloud File and Collaboration Services

Lead the migration and ongoing administration of cloud-based file and collaboration services.
Plan and execute migration of appropriate on-premises file services to Google Shared Drives or other approved cloud platforms.
Establish appropriate structures for permissions, ownership, retention, sharing, and lifecycle management.
Work with departments to improve collaboration practices and reduce dependence on legacy network file shares.
Develop user guidance and technical documentation for cloud collaboration services.

Endpoint and Device Management

Serve as the technical owner or co-owner of centralized endpoint management technologies.
Develop standards for device configuration, security baselines, software deployment, patching, and policy enforcement.
Work closely with Campus Technology Specialists on endpoint provisioning, deployment, troubleshooting, and lifecycle management.
Automate repetitive endpoint and administrative processes when practical.
Support secure configuration and management of Windows, Mac OS, and other institutionally supported platforms.

Security Responsibilities

Implement and maintain security controls within Google Workspace, Microsoft 365, Active Directory, Entra, identity platforms, and endpoint management systems.
Work jointly with the Infrastructure & Security Administrator to implement the College's cybersecurity program.
Monitor authentication and cloud security alerts and respond appropriately to suspected incidents.
Support vulnerability remediation, endpoint security, account security, and configuration management activities.
Participate in cybersecurity incident response and recovery activities.
Implement security recommendations, standards, and corrective actions approved by the CIO.
Maintain security-related documentation for assigned services.

Automation and Systems Integration

Identify opportunities to automate account management, provisioning, reporting, configuration, and routine administrative activities.
Develop, maintain, and document scripts and automated workflows using appropriate technologies.
Work with the Director of Application Services to support automated provisioning and integration between enterprise applications and identity platforms.
Reduce manual processes and improve consistency through appropriate use of APIs, scripting, and workflow automation.

Service Management and Documentation

Maintain accurate technical documentation for all assigned services.
Document configurations, dependencies, administrative procedures, recovery procedures, service contacts, and escalation processes.
Maintain standard operating procedures sufficient to allow another IT staff member to provide essential service coverage.
Serve as primary owner for assigned services while ensuring identified secondary personnel are cross-trained.
Participate in service reviews, change management, incident reviews, and technology planning.
Maintain appropriate vendor support relationships and technical contacts.

Projects and Continuous Improvement

Lead cloud, identity, endpoint, and modernization projects assigned by the CIO.
Develop project plans, milestones, implementation schedules, testing procedures, and documentation.
Recommend improvements based on changes in technology, institutional needs, security requirements, and industry practices.
Proactively identify aging, inefficient, insecure, or redundant systems and recommend improvements.
Evaluate emerging technologies that may benefit College operations.

Professional Development

Maintain current knowledge of cloud computing, identity management, endpoint management, cybersecurity, and related technologies.
Participate in ongoing professional development appropriate to assigned responsibilities.
Develop and maintain relevant technical competencies through training, certification, conferences, vendor education, self‑study, or other approved professional development activities.
Share newly acquired knowledge with other members of the Information Technology team.

Team Responsibilities

Participate as a collaborative member of the Information Technology department.
Provide escalation assistance to Campus Technology Specialists when needed.
Cross-train other IT staff in assigned service areas.
Participate in major technology implementations and institutional projects.
Provide technical consultation to the CIO and other IT staff.
Assist with emergency response, maintenance activities, and service restoration as required.
Perform other technology-related duties consistent with the responsibilities of the position.

Qualifications – Education, Experience, and Skills

Minimum Qualifications

Associate degree in information technology, computer science, cybersecurity, information systems, or a related field and significant relevant professional experience; or an equivalent combination of education, training, and experience.
Demonstrated experience administering enterprise identity, directory, cloud productivity, or endpoint management technologies.
Experience supporting Microsoft Windows environments and directory services.
Demonstrated ability to troubleshoot complex technical problems.
Demonstrated ability to document technical systems and procedures.
Strong communication and customer service skills.
Ability to work independently, manage competing priorities, and complete assigned projects.
Ability and willingness to continually learn new technologies and adapt to changes in the College's technology environment.

Preferred Qualifications

Bachelor's degree in information technology, computer science, cybersecurity, information systems, or related field.
Experience administering Google Workspace for Education.
Experience administering Microsoft 365.
Experience with Active Directory, Entra, cloud identity, Single Sign-On, and Multi‑Factor Authentication.
Experience with endpoint management technologies.
Experience with scripting or automation technologies such as ChatGPT, PowerShell, Google Apps Script, APIs, or similar tools.
Experience migrating file services or other workloads to cloud environments.
Experience working in higher education.
Relevant professional certifications in CompTIA, Google, Microsoft, cloud administration, identity, endpoint management, or cybersecurity are preferred.

Knowledge, Skills, and Abilities

Ability to take direction.
Strong analytical and troubleshooting skills.
Initiative and the ability to independently identify opportunities for improvement.
Strong organizational and project management skills.
Commitment to cybersecurity and sound risk‑management practices.
Ability to communicate technical concepts to non‑technical audiences.
Ability to collaborate effectively with technical and functional personnel.
Ability to maintain accurate and current technical documentation.
Ability to adapt to changing technologies and institutional priorities.
Commitment to continuous learning and professional growth.
A service‑oriented approach to supporting the College's mission.

Hocking College is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age disability or military status in employment or the provision of services. Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA).

Working at Hocking College

Nestled in the beautiful Hocking Hills region of Ohio, the campus environment is a unique combination of dedication to teaching, residential student life, innovative entrepreneurship, workforce development, and partnering with local communities.

Click the links below for a glimpse of who we are and how we do things:

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Our Mission

We serve as a pathway to prosperity, teaching and inspiring all who seek to learn, growing careers and changing lives.

Our mission is immeasurably enriched by the students, faculty and staff who bring diverse experiences and backgrounds to our campus. We believe that diversity comes in many flavors, not just those typically considered--race, religion, color, age, gender, national origin, sexual orientation, physical challenge, or marital status--but also in thought, political persuasion, physicality, and spirituality.

About Hocking College

Founded in 1968, Hocking College now serves more than 5,000 students. Set in the scenic town of Nelsonville, Ohio, the 2,300-acre institution is rich in history , nature, art and culture. Hocking College also has the Perry Campus located in New Lexington, Ohio and the Logan Campus. In addition to the school’s on-campus residents, who attend Hocking from throughout the United States and around the world, local students commute from all over southeastern Ohio.

Hocking College offers more than 50 associate degree and certificate programs that provides students a hands‑on, quality educational experience that is flexible, affordable and applicable to their career goals.

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