Cloud Platform Engineering Manager — Tier-2 Reliability Leader

Comcast Resume; Chicago (IL); On-site; USD 137,000 - 206,000; Full time

Job summary

Comcast's FreeWheel division seeks a Manager, Software Engineering (Tier-2) to lead the Buyer Cloud Tier‑2 Engineering team and own end‑to‑end platform reliability and performance.

In this hands‑on leadership role, you will guide incident response, RCA, automation initiatives, and cross‑functional collaboration with Engineering, Product, Client Services, and Support to ensure excellent customer experiences and scalable solutions.

Qualifications

• Bachelor’s degree required.
• 5–7 years of relevant work experience in engineering leadership and on-call production support.
• Strong coding, debugging, and troubleshooting skills in Go, Python, and/or Java.
• Experience with distributed systems, cloud-native backends, and RCA.
• Familiarity with CI/CD and SDLC tools (Docker, Kubernetes, Jenkins, Git, Ansible).

Responsibilities

• Lead and develop the Buyer Cloud Tier‑2 Engineering team with technical leadership and career growth.
• Own end‑to‑end operational support for the Buyer Cloud platform and ensure reliability.
• Investigate complex production issues, perform RCA, and drive long‑term reliability improvements.
• Provide hands‑on leadership during major incidents and customer escalations.
• Collaborate across Engineering, Product, Client Services, and Support to deliver scalable solutions.
• Drive incident management, monitoring, automation, and observability improvements.

Skills

Go

Python

Java

Distributed Systems

Engineering Leadership

Operational Excellence

Production Troubleshooting

Software Development

Education

Bachelor's Degree

Tools

Docker

Kubernetes

Jenkins

Git

Ansible

AWS

OCI

Job description

Comcast's FreeWheel division seeks a Manager, Software Engineering (Tier-2) to lead the Buyer Cloud Tier‑2 Engineering team and own end‑to‑end platform reliability and performance.

In this hands‑on leadership role, you will guide incident response, RCA, automation initiatives, and cross‑functional collaboration with Engineering, Product, Client Services, and Support to ensure excellent customer experiences and scalable solutions.