Cloud & Partnerships Support Programs Lead

OpenAI; San Francisco (CA); On-site; USD 216,000 - 240,000; Full time

Job summary

OpenAI is seeking a seasoned Program Manager to lead support readiness and operational programs for cloud partnerships. You’ll translate complex technical and business requirements into scalable customer support experiences, collaborating with Engineering, Product, Support Delivery, and external partners to ensure excellence at scale.

This role defines partner-specific journeys, workflows, escalation paths, and success metrics, and leverages AI and automation to enhance efficiency while

Qualifications

• 8+ years in program management, support operations, or partnerships in a fast-paced tech environment.
• Experience translating technical requirements into operational plans with engineering teams.
• Experience with cloud platforms and cloud-provider partnerships.
• Able to navigate ambiguity and align internal and external stakeholders.
• Cybersecurity or life sciences background is a plus.

Responsibilities

• Lead support readiness for new and existing cloud/strategic partnerships, including launch planning and rollout.
• Partner with Engineering, Product, go-to-market teams, and external partners to design support models for complex products.
• Define partner-specific customer journeys, workflows, escalation paths, ownership models, and cross-company handoffs.
• Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen customer experience.
• Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
• Use AI and automation to improve partner-related support workflows and scale operations.

Skills

Program management

Support operations

Partnerships

Cloud platforms

Cross-functional collaboration

Job description

OpenAI is seeking a seasoned Program Manager to lead support readiness and operational programs for cloud partnerships. You’ll translate complex technical and business requirements into scalable customer support experiences, collaborating with Engineering, Product, Support Delivery, and external partners to ensure excellence at scale.

This role defines partner-specific journeys, workflows, escalation paths, and success metrics, and leverages AI and automation to enhance efficiency while