Cloud Operations Engineer

ECI Software Solutions; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Benefits

Job summary

ECI Software Solutions is seeking a Cloud Operations Engineer to help ensure the stability, integrity, and efficient operation of the ECI Cloud. This product-facing role collaborates closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions across systems.

This role involves managing Windows-based production systems, IIS web tiers, and MS SQL Server databases, with incident response, runbook-driven

Qualifications

• Experience supporting Windows-based production systems with IIS and MS SQL Server.
• Ability to follow runbooks for data refresh and application upgrades.
• Proficiency with incident response, triage, and cross-team coordination.
• Familiarity with Azure VMs, networking concepts, and security groups.

Responsibilities

• Provide daily operational support for Windows-based production systems including IIS and MS SQL Server; respond to incidents in a 24/7 environment.
• Follow runbooks for data refresh and application upgrades.
• Troubleshoot IIS issues and manage deployments/rollbacks per runbooks.
• Administer MS SQL Server tasks: backups, restores, job monitoring, and query analysis.
• Operate and maintain Azure VMs and NSGs; manage redeploys and connectivity to VNets/on-prem systems.
• Execute incident response: triage alerts, coordinate with teams, document steps.
• Automate tasks with PowerShell to reduce manual work and improve consistency.
• Perform routine maintenance: patching, disk space, log retention, and permission mgmt.

Skills

Observability

Incident management

On-call support

Collaboration with SRE

PowerShell

Tools

PowerShell

Jira

Git

SQL Server

Azure

Terraform

Job description

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ECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide. Our cloud and on-premises platforms support mission-critical operations across a diverse customer base. We are committed to delivering reliable, secure, high-performing, and cost-effective systems that our customers depend on every day.

Overview

The Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI’s success.

This is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.

Responsibilities

• Provide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment.
• Follow runbooks for data refresh and application upgrades
• Troubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks.
• Administer MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting.
• Operate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems.
• Execute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks.
• Automate repetitive tasks using PowerShell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency.
• Perform routine maintenance: Windows patching, disk space management, log rotation and retention, and account/permission management on file shares.
• Monitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed.
• Support DR/BCP activities including periodic restore tests and documentation of recovery steps.

Preferred

• Microsoft SQL Server: backups/restores, SQL Server Agent jobs, basic T-SQL, performance troubleshooting, maintenance plans
• Networking: TCP/IP, DNS, routing basics, firewall rules, port troubleshooting, packet capture fundamentals
• Automation & Scripting: PowerShell (task automation, scheduled tasks, service management), basic Git usage
• Observability & Incident: monitoring, alert triage, runbooks, on-call support, Jira/ITSM ticketing
• File manipulation & permissions: NTFS permissions, SMB shares, robocopy/basic batch scripting
• Infrastructure as Code (intro): Terraform (basic edits/consumption of modules)

Why ECI

Be a hands-on technical leader supporting mission-critical systems
Work with modern SRE, observability, and automation practices
Collaborate with global engineering and product teams
Competitive compensation, benefits, and growth opportunities

Equal Opportunity Employer

ECI Software Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace.