Cloud Operations Director: Reliability, Automation & Cost

WellSpan Health; York (York County); On-site; USD 180,000 - 230,000; Full time

Job summary

WellSpan Health seeks a Cloud Service Reliability and Operations Leader to guide day-to-day management of cloud and on-premises infrastructure as the organization advances its cloud journey.

You will own incident response, change execution, and collaboration with SRE, DevOps, security, and vendors to maintain reliability, security, and cost awareness across services with standard operating procedures and audit-ready controls.

Qualifications

• Bachelor's degree in IT, CS, Engineering or related field.
• Minimum 7+ years in infrastructure/platform operations, with cloud experience.
• At least 4+ years in people leadership in a matrixed environment.
• Hands-on cloud experience (AWS/Azure/GCP), ITSM familiarity.
• Strong incident, problem and change management discipline.
• Proven ability to lead during outages and critical events.
• Experience with observability tooling and IaC (Terraform/CFN).
• Certifications such as AWS/SysOps or ITIL preferred.

Responsibilities

• Lead day-to-day operations for cloud and on-premises infrastructure.
• Own incident response, major incident leadership, and RCA.
• Oversee change execution aligned with ITSM processes.
• Partner with SRE/DevOps, security, and vendors to ensure reliability.
• Drive automation, standardization and cost stewardship.
• Mentor and develop CloudOps staff for 24x7 coverage.

Education

Bachelor's Degree in IT/CS/Engineering

7+ years in infrastructure/platform operations

4+ years people leadership

Cloud operations across AWS/Azure/GCP

Incident & change management discipline

Strong communication under pressure

Cross-functional collaboration

Cost stewardship & FinOps

Tools

Terraform

CloudFormation

CI/CD for infrastructure

Monitoring/Observability tooling

ITIL/ITSM processes

Job description

WellSpan Health seeks a Cloud Service Reliability and Operations Leader to guide day-to-day management of cloud and on-premises infrastructure as the organization advances its cloud journey.

You will own incident response, change execution, and collaboration with SRE, DevOps, security, and vendors to maintain reliability, security, and cost awareness across services with standard operating procedures and audit-ready controls.