Cloud IT Support Specialist I

ScanSource; Greenville (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

401(k) with matching

128 hours PTO (excluding CA), holidays

Job summary

Channel Exchange, a ScanSource, Inc. company, seeks a Technical Support Specialist I to provide post- and pre-sale consultative support and 1st tier break-fix assistance for cloud services from vendors like Microsoft, Acronis, and Bitdefender.

You will report to the Technical Operations Manager and help position products to channel partners, while acquiring and maintaining several Microsoft certifications.

Qualifications

• 1+ year of IT Help Desk experience required.
• Technical support for M365 (Teams, Exchange Online, SharePoint, OneDrive, Power BI).
• Familiar with AD and Entra ID identity services.
• Ability to work independently and in a team.
• Capable of handling a high case load with a positive attitude.
• Willing to learn new technologies, including certifications.

Responsibilities

• Provide post- and pre-sale support to partners and customers.
• Offer 1st tier support for Channel Exchange customers.
• Coordinate with Microsoft and other vendors on technical cases.
• Escalate and resolve cases not solvable in-house.
• Manage tickets from cradle to grave with defined processes.
• Deliver world-class customer engagement and timely issue resolution.
• Educate team, partners, and customers on troubleshooting.
• Support Sales and Marketing with technical capacity.
• Acquire and maintain Microsoft certifications.

Skills

IT Help Desk experience

M365 support

Active Directory / Entra ID

Independent worker

Prioritization & time management

Customer engagement

Willing to learn/certifications

Education

Bachelor's Degree in Computer Science or IT

Job description

Channel Exchange, a ScanSource, Inc. company, seeks a Technical Support Specialist I to provide post- and pre-sale consultative support and 1st tier break-fix assistance for cloud services from vendors like Microsoft, Acronis, and Bitdefender.

You will report to the Technical Operations Manager and help position products to channel partners, while acquiring and maintaining several Microsoft certifications.