Cloud & IT Services PM for ERP/CRM Deployments

Dotsolved Systems, Inc.; Pleasanton (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

dotSolved is seeking a Project Manager to lead IT services and cloud solutions for enterprise clients in the Silicon Valley area. This role covers ERP, CRM, and cloud-based platforms, coordinating multi-disciplinary teams to deliver high-impact digital transformations.

You will work with client stakeholders, define scope and timelines, and manage delivery across global teams, ensuring SLAs and quality standards are met while driving continuous improvement and operational efficiency.

Qualifications

• Bachelor's degree in Information Science or Computer Science.
• One year progressive experience as Project Manager or Project Lead.
• Proficiency in Microsoft Project Plan, JIRA and Selenium.

Responsibilities

• Plan, manage, and deliver multiple managed services and implementation projects for enterprise clients across ERP, CRM, and cloud platforms.
• Collaborate with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and SOW.
• Manage onshore-offshore delivery teams across distributed, matrixed environments, overseeing task execution, daily operations, and service performance to meet or exceed SLAs.
• Apply ITIL-based practices for managing incidents, problems, and change requests within the managed services delivery lifecycle.
• Monitor project progress using tools such as Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks, budgets, and customer escalations.
• Coordinate solution design and deployment activities by engaging functional and technical consultants, system architects, and client business users.
• Drive service improvement, automation, and standardization of delivery processes, applying Six Sigma and Lean principles to improve productivity, quality, and lead time.
• Conduct regular status calls, delivery reviews, and governance meetings with customers to ensure transparency, alignment, and satisfaction.
• Ensure compliance with internal quality standards and support audit processes, manage documentation, knowledge sharing, and continuous improvement across projects.
• Lead project handovers, post-go-live support planning, and project closure activities, ensuring knowledge retention and smooth service transitions.
• Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.

Skills

Project management

Stakeholder management

Team coordination

Education

Bachelor's degree in Information Science or Computer Science

Tools

Microsoft Project

JIRA

Selenium

Smartsheet

Job description

dotSolved is seeking a Project Manager to lead IT services and cloud solutions for enterprise clients in the Silicon Valley area. This role covers ERP, CRM, and cloud-based platforms, coordinating multi-disciplinary teams to deliver high-impact digital transformations.

You will work with client stakeholders, define scope and timelines, and manage delivery across global teams, ensuring SLAs and quality standards are met while driving continuous improvement and operational efficiency.