US - Project Manager – IT Services and Cloud Solutions

Dotsolved Systems, Inc.; Pleasanton (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

dotSolved is seeking a Project Manager to lead IT services and cloud solutions for enterprise clients in the Silicon Valley area. This role covers ERP, CRM, and cloud-based platforms, coordinating multi-disciplinary teams to deliver high-impact digital transformations.

You will work with client stakeholders, define scope and timelines, and manage delivery across global teams, ensuring SLAs and quality standards are met while driving continuous improvement and operational efficiency.

Qualifications

• Bachelor's degree in Information Science or Computer Science.
• One year progressive experience as Project Manager or Project Lead.
• Proficiency in Microsoft Project Plan, JIRA and Selenium.

Responsibilities

• Plan, manage, and deliver multiple managed services and implementation projects for enterprise clients across ERP, CRM, and cloud platforms.
• Collaborate with client stakeholders and senior management to define project scope, objectives, timelines, deliverables, and resource requirements based on customer needs and SOW.
• Manage onshore-offshore delivery teams across distributed, matrixed environments, overseeing task execution, daily operations, and service performance to meet or exceed SLAs.
• Apply ITIL-based practices for managing incidents, problems, and change requests within the managed services delivery lifecycle.
• Monitor project progress using tools such as Smartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks, budgets, and customer escalations.
• Coordinate solution design and deployment activities by engaging functional and technical consultants, system architects, and client business users.
• Drive service improvement, automation, and standardization of delivery processes, applying Six Sigma and Lean principles to improve productivity, quality, and lead time.
• Conduct regular status calls, delivery reviews, and governance meetings with customers to ensure transparency, alignment, and satisfaction.
• Ensure compliance with internal quality standards and support audit processes, manage documentation, knowledge sharing, and continuous improvement across projects.
• Lead project handovers, post-go-live support planning, and project closure activities, ensuring knowledge retention and smooth service transitions.
• Assess business implications at each project phase and monitor progress against deadlines, quality standards, and cost targets.

Skills

Project management

Stakeholder management

Team coordination

Education

Bachelor's degree in Information Science or Computer Science

Tools

Microsoft Project

JIRA

Selenium

Smartsheet

Job description

US - Project Manager – IT Services and Cloud Solutions

Pleasanton, United States | Posted on 11/01/2026

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Project Manager – ITServices and Cloud Solutions

• Plan, manage, and deliver multiple managed services andimplementation projects for enterprise clients across ERP, CRM, andcloud-based platforms, including Oracle Fusion, NetSuite, Salesforce, andAzure.
  
• Collaborate with client stakeholders and seniormanagement to define project scope, objectives, timelines, deliverables,and resource requirements based on customer needs and Statements of Work(SOW).
  
• Manage onshore-offshore delivery teams acrossgeographically distributed, matrixed environments, overseeing taskexecution, daily operations, and service performance to meet or exceedService Level Agreements (SLAs).
  
• Apply ITIL-based practices for managing incidents,problems, and change requests within the managed services deliverylifecycle.
  
• Monitor project progress using tools such asSmartsheet, Microsoft Project, and JIRA, tracking KPIs, timelines, risks,budgets, and customer escalations.
  
• Coordinate solution design and deployment activities byengaging functional and technical consultants, system architects, andclient business users.
  
• Drive service improvement, automation, andstandardization of delivery processes, applying Six Sigma and Leanprinciples (Kaizen, BIQ, 5S) to improve productivity, quality, and leadtime.
  
• Conduct regular status calls, delivery reviews, andgovernance/steering committee meetings with customers to ensuretransparency, alignment, and satisfaction.
  
• Ensure compliance with internal quality standards andsupport audit processes, manage documentation, knowledge sharing, andcontinuous improvement across projects.
  
• Lead project handovers, post-go-live support planning,and project closure activities, ensuring knowledge retention and smoothservice transitions.
  
• Assess business implications at each project phase andmonitor progress against deadlines, quality standards, and cost targets.
  

Qualifications:

• Bachelor's degree or foreign equivalency in InformationScience or Computer Science, with one year progressive experience asProject Manager or Project Lead.
  
• Proficiency in Microsoft Project Plan, JIRA andSelenium.