Cloud & IT Operations Engineer (Azure + Automation)

Career Centre; United States; Hybrid; USD 44,000 - 63,000; Full time

Benefits offered by this job

Office in Sherbrooke

Downtown Montréal offices

Referral program

Competitive compensation

Job summary

Sherweb is seeking an experienced IT Operations professional to support Microsoft environments and cloud services. You will handle Level 2/3 tickets, automate monitoring, and help standardize operations across Windows and cloud platforms.

Ideal candidates have 5+ years in Microsoft systems administration, strong troubleshooting, and certifications such as AZ-104/305. Fluent English is essential; French is a plus. Hybrid work from Sherbrooke or Montreal offices.

Qualifications

• College degree in computer science, IT or an equivalent combination of education and experience.
• 5+ years of experience in Microsoft systems administration, IT Operations, or infrastructure support environments.
• Relevant industry certifications such as Microsoft (AZ-104, AZ-305, AZ1-40), RedHat, CompTIA or equivalent certifications.
• Excellent spoken and written English skills; fluency in French is an asset.

Responsibilities

• Participate in service operations, continual service improvement initiatives, and cloud, infrastructure, application, and technology modernization projects.
• Contribute to operational standardization, automation, service reliability, and operational excellence initiatives.
• Manage Information Services tickets and provide Level 2/3 support for escalated hardware, software, infrastructure, and application issues while ensuring compliance with ITSM processes and SLA targets.
• Analyze business and technical requirements to support new and enhanced services.
• Develop and maintain operational procedures, technical documentation, knowledge articles, and support standards.

Skills

Azure

IT Operations

English fluency

French asset

Cloud governance

Education

College degree in CS/IT

Tools

Datadog

Azure Monitor

Azure Log Analytics

PowerShell

NinjaOne

N-able

Absolute Monitoring

SIEM

Job description

Sherweb is seeking an experienced IT Operations professional to support Microsoft environments and cloud services. You will handle Level 2/3 tickets, automate monitoring, and help standardize operations across Windows and cloud platforms.

Ideal candidates have 5+ years in Microsoft systems administration, strong troubleshooting, and certifications such as AZ-104/305. Fluent English is essential; French is a plus. Hybrid work from Sherbrooke or Montreal offices.