Cloud HPC Customer Success Engineer | Trusted Advisor

Rescale; North Township (IN); On-site; USD 85,000 - 130,000; Full time

Job summary

Rescale is seeking a Customer Success Engineer in the United States to serve as a trusted technical advisor for named customers and to deliver the best cloud HPC experience. You will build meaningful relationships and collaborate with internal teams to support customers through deployments and ongoing optimization.

You will work with Solutions Architects to plan deployments, onboard workloads to the cloud, and guide customers through digital transformation.

Qualifications

• 2+ years of software, hardware, or cloud experience in a customer facing role.
• B.S. in engineering, computer science, math, physics or equivalent.
• Candidate must be a U.S. Person.
• 3 years of enterprise cloud, hardware, or software technical experience (preferred).
• Experience with HPC simulation software or workflows is a plus.

Responsibilities

• Becoming a trusted technical advisor and owning the technical relationship with customers.
• Lead technical activities from deployment, to lunch and learn, to user training and support.
• Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions.
• Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute customers’ digital transformation strategy to migrate workloads from on-prem to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc.
• Collaborate with Product Management and provide feedback to improve ScaleX platform.

Skills

Customer-facing

Cloud computing

HPC concepts

Communication

Problem solving

Education

Bachelor's degree in engineering / CS / math / physics

Job description

Rescale is seeking a Customer Success Engineer in the United States to serve as a trusted technical advisor for named customers and to deliver the best cloud HPC experience. You will build meaningful relationships and collaborate with internal teams to support customers through deployments and ongoing optimization.

You will work with Solutions Architects to plan deployments, onboard workloads to the cloud, and guide customers through digital transformation.