Cloud Change Manager

Dayforce US, Inc.; Minnesota; Remote; USD 60,000 - 110,000; Full time

Job summary

An established industry player is seeking an experienced Change Manager to lead change management practices across their global Cloud Services organization. This role involves enhancing existing frameworks, ensuring compliance, and fostering a culture of change management discipline. The ideal candidate will have a strong background in ITIL-based practices and cloud technologies, with a focus on minimizing disruptions during transitions. Join a diverse and inclusive team that values personal and professional growth, offering excellent benefits and a commitment to community impact. This opportunity allows you to thrive in both your career and personal life.

Benefits

Excellent time away from work programs

Comprehensive wellness initiatives

Volunteer days

Competitive pay

Recognition programs

Qualifications

• Deep understanding of ITIL practices and change management.
• Experience with cloud technologies and service management strategies.

Responsibilities

• Manage the lifecycle of all changes within Cloud using ITIL fundamentals.
• Facilitate Change Advisory Board meetings and ensure smooth transitions.

Skills

ITIL-based change management practices

Service management strategies

Cloud infrastructure technologies

Communication skills

Change management certification

ServiceNow reporting

Power BI reporting

Education

Change management certification

Relevant certifications from AWS, Azure, or GCP

Tools

Power BI

ServiceNow

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in India.

About the opportunity

Dayforce’s Product and Technology (SP&T) organization is looking for an experienced Change Manager who will execute the change management practice across our global Cloud Services organization. This Change Manager will contribute to the evolution of our existing change management frameworks, ensure compliance across both commercial and public sector environments, and create a culture of change management discipline across SP&T. The ideal candidate will bring a deep background in change management and compliance, ensuring a smooth transition of services from engineering to operations while still managing risk for the business.

What you’ll get to do

1. Manage the lifecycle of all changes within Cloud, enabling changes to be made with minimal disruption to our customers or business using ITIL fundamentals.
2. Facilitate the Change Advisory Board (CAB) meeting and end-to-end change management lifecycle.
3. Review change records for accuracy and completeness prior to approving.
4. Capture change management metrics and create meaningful reporting highlighting achievements and opportunities for cloud changes.
5. Build strong relationships with stakeholders across SP&T to understand their needs, concerns, and readiness for change.
6. Work closely with both the Incident and Problem Management teams ensuring changes causing negative impact on our customers are prioritized.
7. Ensure a smooth transition of changes from development to operations.
8. Build change management dashboards leveraging Power BI and other data analytics tools.
9. Train, mentor, educate and guide others in change management processes and principles, implementing training programs to foster an informed organizational culture.

Skills and experience we value

1. Deep understanding of ITIL-based change management practices, controls, audit, and reporting.
2. Demonstrated success with coordinating service management strategies and improving enterprise operations across organizational boundaries.
3. In-depth knowledge of cloud infrastructure technologies for both public and private clouds.
4. Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with diverse audiences.
5. Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.
6. Experience with ServiceNow reporting and/or Power BI reporting.
7. Experience interfacing with government regulatory agencies, including US and Canada, with the ability to communicate critical regulatory change management requirements and policies across Dayforce is a plus.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.