Cloud Change Manager

Dayforce US, Inc.; Minnesota; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in human capital management is seeking an experienced Change Manager to oversee change management practices across their global Cloud Services organization. The ideal candidate will ensure compliance and facilitate smooth transitions while managing risks. This role offers the chance to work remotely and contribute to a culture of change management discipline.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Competitive pay and benefits

Volunteer days

Qualifications

• Deep understanding of ITIL-based change management practices.
• Experience with cloud infrastructure technologies.
• Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.

Responsibilities

• Manage the lifecycle of all changes within Cloud using ITIL fundamentals.
• Facilitate Change Advisory Board meetings.
• Build change management dashboards leveraging Power BI.

Skills

ITIL-based change management practices

Communication

Negotiation

Stakeholder management

Education

Change management certification

Tools

Power BI

ServiceNow

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines

About the opportunity

Dayforce’s Product and Technology (SP&T) organization is looking for an experienced Change Manager who will execute the change management practice across our global Cloud Services organization. This Change Manager contribute to the evolution our existing change management frameworks, ensure compliance across both commercial and public sector environments, and create a culture of change management discipline across SP&T. The ideal candidate will bring a deep background in change management, compliance, and ensure a smooth transition of services from engineering to operations while still managing risk for the business.

What you'll get to do

• Manage the lifecycle of all changes within Cloud enabling changes to be made with minimal disruption to our customers or business using ITIL fundamentals.
• Facilitate the Change Advisory Board (CAB) meeting and end-to-end change management lifecycle.
• Review change records for accuracy and completeness prior to approving.
• Capture change management metrics and create meaningful reporting highlighting achievements and opportunities for cloud changes.
• Build strong relationships with stakeholders across SP&T to understand their needs, concerns, and readiness for change.
• Work closely with both the Incident and Problem Management teams ensuring changes causing negative impact on our customers are prioritized.
• Ensure a smooth transition of changes from development to operations.
• Build change management dashboards leveraging Power BI and other data analytics tools.
• Train, mentor, educate and guide others in change management processes and principles. Implementing training programs to foster an informed organizational culture.

Skills and experience we value

• Deep understanding in ITIL-based change management practices, controls, audit, and reporting.
• Demonstrated success with coordinating service management strategies and improving enterprise operations across organizational boundaries.
• In-depth knowledge of cloud infrastructure technologies for both public and private clouds.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with diverse audiences.
• Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.
• Experience with ServiceNow reporting and or PowerBI reporting.
• Experience interfacing with government regulatory agencies, including US and Canada, with the ability to communicate critical regulatory change management requirements and policies across Dayforce is a plus.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:https://www.dayforce.com/be-aware-of-recruiting-fraud