Cloud Application Analyst

Nemours Children's Health; Jacksonville (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

Nemours Children's Health in Florida seeks a Cloud Application Analyst to join our team in Jacksonville or Orlando. You will provide hands-on SaaS support for Oracle Fusion Cloud HCM, manage configuration, testing, and release readiness, and ensure cloud application stability across environments.

This role emphasizes security, data-load validation, integration support, reporting, and controlled movement of changes through non-production and production environments to support quarterly Oracle

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare Administration, Business Administration, or related field is required; Master's degree preferred.
• Three or more years of experience supporting enterprise cloud applications, preferably Oracle Fusion Cloud HCM or other large-scale SaaS HR tech.
• Relevant Oracle Cloud certification or related credentials preferred.

Responsibilities

• Provide direct technical support for Oracle Fusion Cloud HCM modules including triage, log review, troubleshooting, root cause analysis, and escalation.
• Configure, maintain, and support Oracle HCM functionality, workflows, alerts, notifications, and related settings.
• Build and test system changes in lower environments before promotion to production following change control and validation standards.
• Support Oracle quarterly release readiness by reviewing materials, coordinating regression testing, and validating production readiness.
• Execute unit, system, integration, regression, security, data-load, and end-user testing for configuration changes and releases.
• Support inbound and outbound data movement using HCM Data Loader tools and related processes.
• Troubleshoot HCM security, data access, and workflow routing in partnership with security teams.
• Monitor and resolve incidents and performance concerns to improve reliability and user experience.
• Support reporting and data validation tools such as OTBI and BI Publisher.
• Maintain configuration documentation and release notes for supported HCM modules.

Skills

Oracle Fusion Cloud HCM

Cloud support

Issue triage

Data loading

Security troubleshooting

Release readiness

OTBI reporting

Education

Bachelor's degree in IT

Master's degree preferred

Tools

HCM Data Loader

HCM Spreadsheet Data Loader

HCM Extracts

BI Publisher

OTBI

Job description

Job Description

Nemours Children's Health is seeking a Cloud Application Analyst to join our team in either Jacksonville, Florida or Orlando, Florida.

The Cloud Application Analyst is responsible for the technical support, configuration, testing, change promotion, release readiness, and ongoing optimization of the Oracle Fusion Cloud Human Capital Management product suite. This role supports day-to-day cloud application stability, resolves production issues, builds and configures system functionality, validates enhancements, promotes approved changes across environments, and supports the technical readiness process for Oracle quarterly releases.

Job Description

Nemours Children's Health is seeking a Cloud Application Analyst to join our team in either Jacksonville, Florida or Orlando, Florida.

The Cloud Application Analyst is responsible for the technical support, configuration, testing, change promotion, release readiness, and ongoing optimization of the Oracle Fusion Cloud Human Capital Management product suite. This role supports day-to-day cloud application stability, resolves production issues, builds and configures system functionality, validates enhancements, promotes approved changes across environments, and supports the technical readiness process for Oracle quarterly releases.

The position is less focused on broad business analysis and more focused on hands‑on SaaS application support, security and role troubleshooting, configuration management, data‑load validation, integration support, reporting support, release testing, and controlled movement of changes through non-production and production environments.

• Provide direct technical support for Oracle Fusion Cloud HCM modules, including issue triage, log review, troubleshooting, root cause analysis, defect resolution, environment validation, and escalation through Oracle support when needed.


• Configure, maintain, and support Oracle HCM functionality, workflow, approvals, alerts, notifications, profile options, lookups, value sets, flexfields, security roles, data roles, and related application settings.


• Build and test system changes in lower environments before promoting approved changes to production following change control, migration, validation, and post-implementation support standards.


• Support Oracle quarterly release readiness by reviewing release readiness materials, assessing feature impacts, evaluating opt‑in functionality, coordinating regression testing, documenting results, and validating production readiness.


• Execute unit, system, integration, regression, security, data-load, and end‑user testing for configuration changes, enhancements, fixes, integrations, reports, and release updates.


• Support inbound and outbound data movement using tools and processes such as HCM Data Loader, HCM Spreadsheet Data Loader, HCM Extracts, scheduled processes, file‑based loads, and related error‑handling procedures.


• Troubleshoot HCM security, role provisioning, data access, workflow routing, approval rules, authentication issues, and user access defects in partnership with security and identity management teams.


• Monitor and resolve application incidents, service requests, defects, recurring issues, and performance concerns to improve system reliability, supportability, and end‑user experience.


• Support Oracle reporting and data validation tools such as OTBI, BI Publisher, subject areas, secured views, extracts, and scheduled reports used for operational support and issue resolution.


• Maintain configuration documentation, technical design notes, test scripts, migration notes, release notes, support procedures, and technical knowledge articles for supported HCM modules.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Business Administration, or a related field required; Master’s degree preferred. Equivalent experience may be considered where appropriate.


• A minimum of three or more years of experience supporting enterprise cloud applications, preferably Oracle Fusion Cloud HCM or another large‑scale SaaS HR technology platform, preferably in a healthcare environment required.


• Relevant Oracle Cloud certification, project management, IT service management, information security, data governance, or healthcare interoperability-related credentials preferred.

About Us

Nemours Children’s Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children’s health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .