Closing Operations Specialist

Snapdocs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Snapdocs is seeking an Operations Specialist to provide product support for mortgage closing documents. This remote role requires strong communication skills and attention to detail, ensuring a smooth experience for users. Ideal candidates are self-motivated and thrive in a fast-paced environment.

Benefits

Excellent medical, dental, and vision coverage

401(k) with up to 4% company match

16 weeks of paid parental leave

Flexible Paid Vacation Time Off

Generous Accrued Paid Vacation Time Off

Healthcare and Dependent Care FSA

Life and Disability Insurance

$1,500 Annual Lifestyle Stipend

Qualifications

• 1-2 years of related customer service experience.
• Ability to learn new computer system applications.
• Strong written and verbal communication skills.

Responsibilities

• Provide product support and assist with product transactions.
• Perform tasks in the document processing queue.
• Resolve common issues during transactions.

Skills

Communication

Detail oriented

Customer service

Multitasking

Empathy

Education

High school diploma

Job description

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.

• Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
• Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
• Engage in 1:1s with their Supervisor bi-weekly
• Engage in team meetings weekly
• Assists with special projects as needed

Behaviors/Attributes for ADA and employee relations purposes:

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required
• Typically requires a minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
• Detail oriented
• Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Results oriented and self-motivated to consistently meet expectations in productivity and quality
• Positive with a natural drive to help people, customer service experience is a bonus
• Curious and has a learning mindset; eager for feedback
• Thrives in a team environment

This is a remote role, please take note the working hours will be 10:30am-7pm MST Monday-Friday.

If you are located in the SF Bay Area, NYC, or Seattle Metro area, the target starting hourly rate for this role is $23.74 per hour. For all other locations, the target starting hourly rate is $20.77 per hour. Individual pay is based on the successful candidate’s experience and qualifications.

At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.

To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:

• Excellent medical, dental, and vision coverage
• 401(k) with up to 4% company match
• 16 weeks of paid parental leave
• Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
• Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
• Summer & Winter Break (~1-week each) + 9 Holidays per year
• Healthcare and Dependent Care FSA
• HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
• $15K Family Building Benefit (lifetime limit)
• Life and Disability Insurance
• $1,500 Annual Lifestyle Stipend to support your well-being

Please note: Part-time employees are not eligible for benefits at this time

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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