Closing Operations Manager

Kris Lindahl Real Estate; New Hope (MN); On-site; USD 95,000 - 145,000; Full time

Job summary

Kris Lindahl Real Estate is seeking a Closing Operations Manager with deep title and escrow experience to lead a high-volume operation. You will own the client experience from listing to closing, and drive process improvements that protect margins and underwriter relationships.

You will recruit and coach closers, examiners, and support staff, while partnering with the real estate division to ensure seamless transactions and scalable growth.

Qualifications

• Deep title and escrow experience, not five or ten years—real, seasoned expertise.
• Led closers, examiners, and admins; hiring, coaching and accountability.
• Proficient with title platforms like Softpro and related tools.

Responsibilities

• Oversee title operations across high volume transactions.
• Own the client experience end-to-end and ensure closing quality.
• Build and refine internal processes to protect files and relationships.
• Recruit, develop, and lead the closers, examiners, and support staff.
• Partner with the real estate division to streamline end-to-end deals.

Skills

Title & escrow experience

People leadership

Process improvement

AI/tech integration

Softpro proficiency

Tools

Softpro

Job description

You have spent your career inside title and escrow. You know every corner of it. And something in you already knows it is time for a bigger arena.

I have one Closing Operations Manager seat that just opened. Read carefully. This is not like anything else in the market right now.

Why now, and why us

You already see and hear our brand everywhere. If you are in title and escrow, you have probably already thought about how much closing volume must be coming through our transactions.

There is. And it keeps climbing.

For almost 20 years we have been building this brand at a relentless pace. Now we are taking massive market share while most real estate companies and title companies are struggling to find customers.

We are growing at a rapid pace. This seat exists because that growth needs a real operator behind it.

Who this is for

You have deep title and escrow experience. Not five years. Not ten. Real, seasoned expertise inside the industry.

You may have owned or operated a title or closing services company yourself. You may have led operations inside a larger shop. Either way, you have sat in every seat that matters. You know closings. You know examining. You know escrow. You know underwriter guidelines. You know when to hold the line and when to problem solve to keep a closing intact.

You know Softpro or the equivalent title production platforms cold. You know how to run technology like an extension of your team.

You are a real people leader. You have led closers. You have led examiners. You have led admins. You know how to hire, coach, hold accountable, and pull the best out of the people around you.

You are a problem solver. Title issues surface constantly. Chains break. Liens appear out of nowhere. Sellers go quiet. You have seen most of these problems before and you know exactly who to call and what to do next.

You are obsessed with the client experience. Behind every file is a family. A first time buyer. A downsize. A relocation. A fresh start. Your standard is that every one of them walks away feeling taken care of, even when the file gets messy behind the scenes.

You know how to improve process. You do not accept "this is how we have always done it." You look at every workflow, every checklist, every handoff, and ask how it could be faster, cleaner, and more accurate. Then you build the change and roll it out.

You understand the business owner's perspective. You know the economics of running a title operation. You know how to protect margin without cutting service.

You are relentless about compliance and quality. You know that in this industry a shortcut today is a lawsuit tomorrow. You never compromise underwriter guidelines to close a file. Ever.

You are wired for fast paced growth. You get energized when volume climbs. You do not get overwhelmed. You get sharper. Chaos does not scare you. Chaos is where you do your best work.

You know how to keep a rapidly scaling operation organized. Systems, checklists, dashboards, communication rhythms. You install the structure that lets growth accelerate without breaking anything.

The title world today

Title transactions are getting more complicated every year.

Investor deals. Estate closings. Complicated chains. Missing heirs. Old liens surfacing at the eleventh hour. Cross border ownership. Divorce files. Deeded property nobody can find a clean chain on.

Every one of these takes real experience and real tenacity to work through.

You can stick with a file that other people would walk away from. You know how to identify the next move and the one after that. You know the difference between a file that needs another hour and a file that needs another approach. And you never leave a closing stuck without a path forward.

You know AI and technology

The title industry is being reshaped by AI right now. The winners are going to be the operators who lean in.

You already use AI to accelerate document review, exception clearing, communication, and workflow automation. You know how to plug new tools into legacy systems like Softpro without breaking anything. You are watching the AI landscape shift every week so the operation you lead stays ahead of every competitor still doing things the way they did five years ago.

What you'll do

Oversee title operations across all of our transactions. That is a lot of volume, and it keeps growing.

Own the client experience end to end and make sure every single closing reflects the standard of our brand.

Build and continuously improve internal process. Make sure every workflow protects the client, protects the file, and protects our underwriter relationships.

Recruit, develop, and lead the team. Hire the best closers, examiners, and support staff in the market. Coach them to a higher standard than they thought they could reach.

Partner tightly with our real estate division so every transaction moves seamlessly from listing to closing table.

Bring strategic ideas to the table on where the operation goes next.

Our LET'S GO core values

These are not something we put on a wall. Read them over and over. Make sure this is truly who you are, because this is an elite team that will make sure you live up to them.

Learning. We are relentlessly curious and never finished growing.

Empathy. We lead with understanding for our clients, our colleagues, and our community.

Tenacity. We do not stop. We do not quit. We find a way.

Staying Positive. The environment we create is a choice we make every day.

Generosity. We give our time, our knowledge, and our energy without keeping score.

Owning It. We take radical responsibility. No excuses. No deflection. Just results.

Why we are this specific

We have elite operators inside this brand. Everyone leads. If you cannot keep up, it will be obvious. Fast.

That is why we are so protective and transparent about who we are looking for. We hire elite top performers only. That is it.

Who this is not for

Anyone whose title and escrow experience is thin.

Anyone who has never led a closing team.

Anyone who does not know Softpro or an equivalent production system cold.

Anyone who cuts corners on underwriter guidelines to save a deal.

Anyone who walks away from a complicated file instead of digging in.

Anyone who gets overwhelmed instead of energized when volume spikes.

Anyone who has to think about it. The right person already knows.

What you get

A leadership seat inside a brand consumers already know and already trust.

A real estate operation already producing at the volume most title shops dream about, feeding your closing pipeline every single day.

Full authority to build, hire, and lead the operation.

Career security in a title industry that is consolidating and shrinking around you while we keep taking market share.