Closing Director

Workstream; Cincinnati (OH); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with match

Paid time off

Free meals on shift

Job summary

Chick-fil-A Cincinnati is seeking a Director to lead a brand-new restaurant, founding the team and setting standards from day one. You will own shift execution, safety, quality, and team development, building schedules and guiding a high-performance operation.

Ideal candidates bring calm under pressure, strong staff leadership, and a track record of coaching teams to achieve daily targets, with a focus on delivering exceptional guest experiences.

Qualifications

• You don't need a restaurant background, but you should show judgment and calm under pressure.
• Experience leading teams, coaching, and improving shift performance is valued.
• Ability to hire, train, and set day-one standards for a new location.

Responsibilities

• Oversee shift execution on site and drive daily goals.
• Own drive-thru, kitchen, and front-counter performance.
• Lead safety, cleanliness, and quality standards.

Skills

Leadership

Staffing

Operations management

People development

Job description

Director

Chick-fil-A | Cincinnati, OH Full-time | $27/hour (approx. $55,000-$74,000/year with overtime) | Closed Sundays

We're opening a brand-new Chick-fil-A, and you'd be on the founding team.

A great shift doesn't happen by accident. Somebody built it. We're looking for the person who owns what happens inside our four walls - the speed, the accuracy, the cleanliness, and the team that delivers all three.

You'd build those systems from scratch instead of inheriting someone else's. You'll help hire the opening team and set the standards on day one. Most operations leaders spend years fixing habits somebody else created. You get to skip that.

What you'll own

Shift execution

• Run the floor during peak periods: staffing the right positions, spotting bottlenecks, keeping speed of service on target
• Own drive-thru, kitchen, and front-counter performance against daily goals
• Solve guest issues on the spot and follow up on the ones that need it

Food safety and quality

• Own daily food safety standards, temp logs, and cleaning routines
• Lead prep for health inspections and internal audits
• Hold the line on product quality, especially when it's busy

Team development

• Train, coach, and develop shift leaders and team members
• Run onboarding so a new hire's first two weeks actually stick
• Give real feedback, document it, and help people get better

Systems and cost control

• Manage inventory, ordering, and waste
• Build schedules that hit labor targets without burning people out

What we're looking for

You don't need a restaurant background or a degree. You need judgment, calm under pressure, and a genuine interest in helping people improve.

• You stay steady when things get chaotic
• You'd rather teach someone than do it yourself the second time
• You're comfortable holding a standard, including with people you like
• Available for closing shifts, including Saturdays

Experience that counts, even if it was never this job title: managing any team, retail or food service, coaching, teaching, military service, warehouse or logistics leadership, or running operations for anything with a lot of moving parts.

If you read this and thought I could do most of that, apply. We'd rather train the right person than hire the right résumé.

Pay and schedule

• Up to $27 hourly per hour; approximately 45 hours per week, overtime at time-and-a-half
• Paid training before we open
• Closed Sundays. Always.
• Health, dental, and vision; paid time off; 401(k) with match; free meals on shift
• Scholarship opportunities and a path toward higher-level leadership
• Always have mornings free. The job schedule is between 2pm-midnight.

Opening a restaurant is intense. The first few months are long, and we'd rather tell you now than after you say yes.

This restaurant is an independently owned and operated Chick-fil-A franchise and an equal opportunity employer.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.