Closing Coordinator

The Villages; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical (HSA/FSA)

Dental

Vision

401K/ROTH

PTO & Paid Holidays

Basic Life & AD&D

The Villages Charter School eligiblity

Job summary

The Villages is seeking a Closing Coordinator to facilitate a seamless home closing and relocation experience, supporting the Closing Department and Sales Representatives.

You will coordinate with customers, relocation partners, lenders and title teams from contract to close, set expectations, and present the services The Villages offers.

This onsite, full-time role emphasizes hospitality, strong communication, and the ability to multitask in a fast-paced real estate environment.

Qualifications

• High School diploma or GED or 1 year related experience.
• Experience in real estate, closing, banking, customer service or administrative fields preferred.
• Proficient in Microsoft Office Suite, Outlook and Excel.
• Strong communication skills and hospitality orientation.
• Ability to multi-task and manage time effectively.

Responsibilities

• Facilitate a smooth home closing experience from contract to close.
• Coordinate closing details with customers, representatives, relocation, banks, title teams.
• Solicit, share and confirm important closing details with customers.
• Present services offered within The Villages to clients.
• Execute a follow-up plan with milestones and pre-closing communications.
• Handoff to Peninsula Land & Title and the Closing Agent on the day of close.
• Support ongoing training and meetings and perform other duties as assigned.

Skills

Communication skills

Multitasking

Team player

Customer service

Education

High School diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for facilitating a seamless home closing and relocation experience. This role supports The Villages Closing Department and Properties of The Villages Sales Representatives by coordinating and communicating closing details with all related partners including customers, Sales Representatives, Assistants, title companies, financial institutions, relocation partners, and movers. This position sets proper expectations from the time of contract signing through closing for buyers who utilize those services. The Closing Coordinator excels at preparing the best closing experience for our residents and is an integral part of the Closing Team. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Full Time, Onsite Position

Benefits for full-time eligible positions:

• Medical (HSA/FSA), Dental, and Vision
• 401K and/or ROTH
• PTO & Paid Holidays
• Basic Life & AD&D
• The Villages Charter School eligibility
• and much more!

Responsibilities:

• Facilitate a smooth and seamless home closing experience from contract to close, keeping the Sales Representative at the forefront of the customer relationship.
• Communicate and coordinate closing details with all involved (ex: Customers, Representatives, Assistants, Relocation, Citizens Bank, Peninsula Land & Title, Etc.).
• Solicit, share, and confirm important closing details with the customers (ex: closing date, contract names, agent assignment, etc.).
• Set proper closing experience expectations with the customers, answer questions, and share helpful information or connect them to proper destinations when applicable.
• Give presentations on the helpful services found within The Villages (ex: Citizens First Bank, The Villages Health, The Villages Insurance, Hometown Property Management, Etc.).
• Execute a follow-up plan that includes introductions, important milestone touchpoints and pre-closing preparation communication.
• Make a warm and endorsing hand off to Peninsula Land & Title and the Closing Agent on day of close.
• Assist leadership in ongoing training of new team members resulting in others shadowing and/or assisting you.
• Attend meetings and continuing education opportunities to maintain learning and growth in the position, updating and maintaining work-related materials and information.
• All other duties as assigned.

Education & Experience Requirements:

• High School diploma or GED; or one (1) year related experience and/or training.
• Experience in real estate, closing, banking, customer service or administrative fields preferred.
• Must be proficient in Microsoft Office Suite, particularly Outlook and Excel.
• This position requires strong communication skills, enthusiasm for The Villages and all it has to offer.
• A desire to serve in a support role that demonstrates hospitality, attention to detail with the ability to problem solve in a friendly, customer-centered way, to handle a variety of variables.
• Must have the ability to multi-task, set priorities and manage time effectively.
• Team player with the flexibility to adjust to changing work assignments and timelines.