CLOSET SALES SPECIALIST - WESLEY CHAPEL

CITY HOME; Lutz (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

CITY HOME is seeking a Closet Sales Specialist to engage showroom guests, design custom closet solutions, and convert traffic into design appointments. You will deliver an exceptional customer experience, present CITY HOME’s Closet Systems, and provide on-the-spot free estimates using showroom displays and digital design tools.

This full-time role in Wesley Chapel requires strong communication, organization, and the ability to manage multiple leads.

Qualifications

• High school diploma or equivalent required; associate or bachelor preferred.
• 2+ years of sales experience in retail, design, or home-improvement environments.
• Full-time showroom-based position with a 40-hour work week (including weekends and holidays).
• Proficient in Microsoft Office and Google Suite; experience with CRM tools (e.g., Monday.com).
• Requires standing and walking for extended periods and use of iPad/POS systems.

Responsibilities

• Engage showroom guests and convert traffic into Closet System design appointments.
• Design custom closets and provide on-the-spot free estimates using showroom displays and digital design tools.
• Manage appointment bookings and lead capture through QR, iPad, or manual entry; update customer details in Monday.com.
• Follow up with leads to nurture interest and schedule design consultations.
• Maintain showroom readiness, refresh displays, and document interactions and follow-ups in Monday.com.

Skills

Customer service

Sales

Showroom presentation

Follow-up

Organizational skills

Luxury products knowledge

Education

High school diploma

Associate or Bachelor preferred

Tools

Monday.com

Microsoft Office

Google Suite

iPad

POS systems

CRM tools

Job description

What This Role Is…

As a Closet Sales Specialist, the primary function of this position is to engage showroom guests and convert traffic into Closet System design appointments. The Closet Sales Executive is also responsible for delivering an exceptional customer experience, maintaining showroom standards, and supporting the Closet Systems sales pipeline through proactive follow-up and administrative excellence. Your contributions will ensure the success of the Sales – CITY Services department at CITY HOME.

Position Title: Closet Sales Specialist

Reports To: Director of Services or Closet Systems Sales Manager

Location: Wesley Chapel

Department/Sub-Department: Retail Operations/ CITY Services

Compensation: $21 an hour PLUS performance bonuses

What You’ll Do*…

As a Closet Sales Executive, your primary responsibilities will be:

• Customer Engagement, Design & Showroom Sales (35%) – Proactively greet Guests, introduce CITY HOME’s custom Closet Systems, and deliver engaging walkthroughs following the Good–Better–Best structure. Design custom closets and provide on-the-spot free estimates for Customers using showroom displays and digital design tools.
• Appointment Booking & Lead Capture (20%) – Convert showroom visitors into qualified design appointments by guiding them through booking processes (QR code, iPad, or manual entry). Capture and update all customer details in Monday.com for follow-up.
• Follow-Up & Pipeline Management (15%) – Execute structured follow-ups using approved scripts to nurture leads, maintain contact with potential Customers, and convert interest into scheduled design consultations.
• Administrative Tasks, Showroom Readiness & Documentation (20%) – Maintain showroom presentation standards, refresh displays, charge iPads, update QR codes, and ensure product materials are organized and accurate. Record all interactions and follow-ups in Monday.com, confirm upcoming appointments, and assist with data tracking, reports, and communication logs.
• Product Knowledge & Professional Development (10%) – Stay up to date on CITY HOME’s Closet Systems, finishes, accessories, and hardware. Review vendor catalogs, attend training sessions, and continually develop product knowledge to ensure confidence and accuracy in design presentations.
• Adhere to all assigned Standard Work and Role and Responsibilities for your role. Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19).

What We’re Looking For…

• Competencies and Job Specific Skills
• Exceptional communication and customer service skills
• Professional presentation and product demonstration abilities
• Strong follow-up and organizational skills
• Knowledge of luxury or custom home products preferredAbility to manage multiple leads and tasks simultaneously

What’s Required…

• Education & Work Experience:
  • High school diploma or equivalent required; Associate or Bachelor’s degree preferred
  • 2+ years of sales experience in retail, design, or home improvement environments preferred.
• Work Environment & Schedule:
  • Full-time showroom-based position (including weekends and holidays)
  • Typical schedule: 40 hours per week, 10:00 AM – 7:00 PM (may vary).
• Physical Requirements:
  • Standing and walking for extended periods
  • Occasional bending or lifting up to 20 lbs.
  • Requires use of company-provided iPad and POS systems.
• Technology Requirements:
  • Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Proficiency in Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • Experience with CRM tools (e.g., Monday.com) and digital scheduling systems.
• Certifications / Licenses
  • None Required

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.