CLOSET SALES SPECIALIST - PLANT CITY

CITY Furniture, Inc; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

CITY HOME - Plant City focuses on delivering luxury closet systems through a showroom-based role. You’ll greet guests, present CITY HOME Closet Systems, and create on-the-spot estimates, driving the showroom to design appointments.

You’ll manage leads, use Monday.com for follow-ups, and keep the showroom polished and ready for customers. The role requires 2+ years in retail/design sales, strong communication, and the ability to handle multiple tasks while maintaining an elevated customer

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 2+ years of sales experience in retail, design, or home improvement environments.
• Strong communication, presentation and follow-up skills.

Responsibilities

• Greet showroom guests and promote CITY HOME Closet Systems.
• Design closets and provide on-the-spot design estimates.
• Book and capture leads for design appointments in Monday.com.
• Follow up with leads to nurture them into scheduled consultations.
• Maintain showroom presentation, refresh displays, and update materials.
• Record interactions and prepare reports on activities and outcomes.
• Stay current on CITY HOME Closet Systems and attend product trainings.

Skills

Communication skills

Customer service

Presentation skills

Lead management

Organizational skills

Education

High school diploma

Associate degree preferred

Bachelor's degree preferred

Tools

Monday.com

Microsoft Office

Google Suite

POS systems

Job description

CITY HOME - Plant City
3307 S Frontage Rd
Plant City, FL 33566, USA

Description

What This Role Is…
As a Closet Sales Specialist, the primary function of this position is to engage showroom guests and convert
traffic into Closet System design appointments. The Closet Sales Executive is also responsible for delivering an exceptional customer experience, maintaining showroom standards, and supporting the Closet Systems sales
pipeline through proactive follow-up and administrative excellence. Your contributions will ensure the success of the Sales - CITY Services department at CITY HOME.

Position Title: Closet Sales Specialist
Reports To: Director of Services or Closet Systems Sales Manager
Location: Plant City
Department/Sub-Department: Retail Operations/ CITY Services

Compensation: $21 an hour PLUS performance bonuses

What You'll Do*…
As a Closet Sales Executive, your primary responsibilities will be:

• Customer Engagement, Design & Showroom Sales (35%) - Proactively greet Guests, introduce CITY HOME's
  custom Closet Systems, and deliver engaging walkthroughs following the Good-Better-Best structure.
  Design custom closets and provide on-the-spot free estimates for Customers using showroom displays
  and digital design tools.
• Appointment Booking & Lead Capture (20%) - Convert showroom visitors into qualified design
  appointments by guiding them through booking processes (QR code, iPad, or manual entry). Capture and
  update all customer details in Monday.com for follow-up.
• Follow-Up & Pipeline Management (15%) - Execute structured follow-ups using approved scripts to
  nurture leads, maintain contact with potential Customers, and convert interest into scheduled design
  consultations.
• Administrative Tasks, Showroom Readiness & Documentation (20%) - Maintain showroom presentation
  standards, refresh displays, charge iPads, update QR codes, and ensure product materials are organized
  and accurate. Record all interactions and follow-ups in Monday.com, confirm upcoming appointments,
  and assist with data tracking, reports, and communication logs.
• Product Knowledge & Professional Development (10%) - Stay up to date on CITY HOME's Closet Systems,
  finishes, accessories, and hardware. Review vendor catalogs, attend training sessions, and continually
  develop product knowledge to ensure confidence and accuracy in design presentations.
• Adhere to all assigned Standard Work and Role and Responsibilities for your role.

Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business
conditions may trigger changes to job responsibilities (i.e., COVID-19).

What We're Looking For…

• Competencies and Job Specific Skills
  • Exceptional communication and customer service skills
  • Professional presentation and product demonstration abilities
  • Strong follow-up and organizational skills
  • Knowledge of luxury or custom home products preferred
  • Ability to manage multiple leads and tasks simultaneously

What's Required…

• Education & Work Experience:
  • High school diploma or equivalent required; Associate or Bachelor's degree preferred
  • 2+ years of sales experience in retail, design, or home improvement environments preferred.
• Work Environment & Schedule:
  • Full-time showroom-based position (including weekends and holidays)
  • Typical schedule: 40 hours per week, 10:00 AM - 7:00 PM (may vary).
• Physical Requirements:
  • Standing and walking for extended periods
  • Occasional bending or lifting up to 20 lbs.
  • Requires use of company-provided iPad and POS systems.
• Technology Requirements:
  • Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Proficiency in Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • Experience with CRM tools (e.g., Monday.com) and digital scheduling systems.
• Certifications / Licenses
  • None Required

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.