CLM Implementation Lead for AI-Enhanced Contracts

Malbek; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Malbek is seeking a highly experienced CLM Business Analyst to join our Customer Experience team. This role focuses on delivering complex CLM implementations and guiding transformation across legal, procurement, and commercial operations.

You will own end-to-end CLM projects, translate business needs into scalable configurations, and partner with stakeholders to drive adoption of AI-powered contract insights and automated workflows, ensuring successful outcomes for global customers.

Qualifications

• Bachelor’s degree or higher in Business, Legal Studies, Information Systems, or related field
• 4+ years of hands-on CLM implementation experience, preferably with enterprise
• Strong understanding of end-to-end contract lifecycle processes including legal, procurement, and sales workflows
• Proven experience as lead Business Analyst or Implementation Lead in enterprise SaaS environments
• Expertise in workflow design, business process optimization, and requirements translation
• Experience leading complex enterprise implementations with multiple stakeholders and integrations
• Proficiency in data migration, APIs, and system integrations
• Experience advising on and implementing AI-driven capabilities within CLM or enterprise platforms
• Strong executive presence with ability to influence stakeholders at all levels
• Exceptional analytical, problem-solving, and documentation skills
• Ability to thrive in a fast-paced, high-growth environment and manage multiple concurrent projects
• Experience working across global teams and time zones

Responsibilities

• Own and lead full lifecycle CLM implementations from discovery through post-go-live optimization
• Serve as the primary Business Analyst and solution architect, translating complex legal and business requirements into scalable CLM configurations
• Design and implement advanced contract workflows, approval hierarchies, and automation frameworks
• Lead process reengineering initiatives, driving standardization and best practices across the contract lifecycle
• Configure and optimize templates, clause libraries, and playbooks aligned to enterprise contracting strategies
• Develop and execute complex data migration strategies from legacy CLM or repository systems
• Act as a trusted advisor to customers on CLM maturity, governance, and operational excellence
• Partner with customers to define and deploy AI-powered use cases (e.g., contract review, clause extraction, risk identification)
• Lead and solution enterprise integrations (CRM, ERP, procurement systems, etc.)
• Drive UAT, validation, and quality assurance across all implementations
• Deliver executive-level and end-user training, ensuring strong adoption and long-term success
• Influence implementation strategy and contribute to continuous improvement of Malbek’s delivery methodology
• Lead or support project management responsibilities on complex or multi-phase deployments

Job description

Malbek is seeking a highly experienced CLM Business Analyst to join our Customer Experience team. This role focuses on delivering complex CLM implementations and guiding transformation across legal, procurement, and commercial operations.

You will own end-to-end CLM projects, translate business needs into scalable configurations, and partner with stakeholders to drive adoption of AI-powered contract insights and automated workflows, ensuring successful outcomes for global customers.