CLM Implementation Analyst (Icertis) | Remote

RTX Corporate; Austin (TX); Remote; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, vision

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

401(k) match

Employee Scholar Program

Job summary

RTX Enterprise Services is seeking a Senior Business Analyst to support the delivery and optimization of the enterprise Contract Lifecycle Management (CLM) solution. You will translate business needs into clear requirements and guide configuration for Icertis, partnering with legal, procurement, contracts, and technical teams.

Remote role in the United States. The position requires 10+ years of BA experience in enterprise apps or SaaS, with CLM and Icertis knowledge.

Qualifications

• 10+ years of experience as a Business Analyst in enterprise applications, SaaS, or process-automation environments.
• Experience with CLM systems; Icertis preferred.
• Strong understanding of contract processes across legal, procurement, or sales operations.
• Ability to translate complex business needs into structured requirements.
• Strong analytical, communication, and stakeholder-engagement skills.

Responsibilities

• Gather, analyze, and document business requirements for enhancements, workflows, templates, and contract processes.
• Translate requirements into user stories, acceptance criteria, and configuration guidance for the Icertis platform.
• Support system configuration reviews, data validation, and functional testing.
• Facilitate workshops to understand contract processes and identify improvement opportunities.
• Partner with architects, developers, and Icertis resources during design and release cycles.
• Maintain process documentation, training materials, and CLM knowledge resources.
• Assist with issue triage, root-cause analysis, and user support to ensure smooth platform operations.
• Support integrations with CRM, ERP, e-signature, and analytics tools through requirements and data mapping.

Skills

Requirements gathering

Business analysis

Stakeholder engagement

Translate requirements

Education

University Degree

Tools

Icertis CLM

Job description

RTX Enterprise Services is seeking a Senior Business Analyst to support the delivery and optimization of the enterprise Contract Lifecycle Management (CLM) solution. You will translate business needs into clear requirements and guide configuration for Icertis, partnering with legal, procurement, contracts, and technical teams.

Remote role in the United States. The position requires 10+ years of BA experience in enterprise apps or SaaS, with CLM and Icertis knowledge.