Job Title: Cosmetic Beauty Advisor
The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
Responsibilities
- Sales - Responsible for:
- Meeting or exceeding personal sales per hour goals
- Being a role model and demonstrating excellent selling skills and customer service
- Executing successful promotions and special events/pre-sells/GWP’s
- Driving sales through customer clienteling
- Working with store management to optimize business-to-business opportunities
- Achieving assigned dollar line goals
- Identifying and reducing shrinkage in the area
Customer Service - Responsible for:- Meeting or exceeding SPH goals
- Meeting or exceeding credit application goals
- Thanking each customer by name following a purchase
- Handling each transaction efficiently and accurately
- Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
- Building a customer clientele base
- Recording and protecting personal identifying customer information
General Responsibilities:- Maintaining the floor and stock areas consistent with store standards in presentation and hygiene
- Unpacking new merchandise promptly, ensuring deliveries do not obstruct customer access
- Ensuring timely setup for promotional events, including signage
- Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTVs
- Maintaining professional dress standards (uniforms) and appearance as per Belk and vendor guidelines
- Cooperating with fellow associates and management
- Complying with store policies regarding attendance, tardiness, and associate handbook
- Accepting additional duties or sharing responsibilities during busy times or as requested by management
- Assisting with all non-sell duties as assigned by supervisors, where appropriate
Minimum Education & Experience
- No formal education requirement
- Retail experience preferred
- Excellent communication skills
- Ability to work a flexible schedule, including evenings and weekends due to shift rotation
Physical Requirements
- Ability to operate computer keyboards, telephones, and related equipment
- Hand manipulation skills for removing sensor tags
- Ability to push/pull stock carts weighing 100-500 pounds
- Reaching above and below shoulder level and lifting 25-50 pound boxes
- Ability to apply treatments/make-up to customers' faces