Clinics Manager

County of San Mateo; California; On-site; USD 100,000 - 125,000; Full time

Job summary

An established public health system is seeking dedicated Clinics Managers to lead outpatient clinics in San Mateo County. This role is crucial for enhancing community healthcare through effective management and innovative practices. The ideal candidates will possess strong leadership skills and a commitment to improving patient care and satisfaction. If you are passionate about public service and have a proven track record in healthcare management, this is an exciting opportunity to make a significant impact in your community while working with a team of compassionate professionals.

Qualifications

• 3+ years of managerial experience in healthcare delivery or community services.
• Strong knowledge of clinic operations and budgeting.

Responsibilities

• Plan and evaluate operations and service delivery programs of health clinics.
• Develop goals and policies to meet community health needs.

Skills

Leadership

Change Management

Budget Management

Patient Satisfaction Improvement

Community Engagement

Education

Administrative or Managerial Experience in Healthcare

Experience in Outpatient Clinics

Job description

San Mateo Medical Center is currently seeking two regular, full-time, Clinics Managers. San Mateo Medical Center operates multiple clinics throughout the San Mateo County. To learn more about our clinics, please visit: https://www.smchealth.org/smmc-find-location

The role of Clinics Manager is integral to the mission and vision of San Mateo Medical Center. We are seeking experienced supervisors and/or managers of outpatient clinics to apply for this opportunity. Bring your creativity, innovation, and experience and join a team of professionals to build a robust system of care for the patients we serve.

San Mateo Medical Center is a public hospital and clinic system fully accredited by The Joint Commission. The Medical Center operates outpatient clinics throughout San Mateo County and an acute-care hospital in San Mateo. The mission of San Mateo Medical Center is to "partner with patients to provide excellent care with compassion and respect." As part of an integrated Health System, the Medical Center serves the healthcare needs of all residents of San Mateo County, with an emphasis on education and prevention.

We are seeking two Clinics Managers who will operate under the general direction of the Deputy Director of Ambulatory Care. The Clinics Managers plan, coordinate, direct, manage, supervise and evaluate the full range of programs and services offered at the community-based health clinics; recommend, develop, implement and evaluate goals, objectives, policies and procedures related to clinics; provide leadership and coordination to community groups, public and private agencies, advisory boards and volunteers in planning and implementing clinic services; and provide highly complex staff support to senior level management. The Clinics Managers also lead and participate in complex performance improvement activities; develop systems to track progress of strategic initiatives, departmental operational goals, and communicate progress in key forums; develop productive relationships with labor partners while navigating operational needs and develop and sustain effective employee engagement processes. The Clinics Managers exercise direct and indirect supervision over a diversified team of clinical and support staff.

The ideal candidates will have working knowledge of clinic operations, particularly in outpatient clinics that offer primary care, adolescent care and pediatrics; as well as in budgeting and scheduling. The ideal candidates will also be experienced in change management, improving patient satisfaction scores, and continuous process improvement (Lean). Experience in a public/safety net clinic is highly desirable. The ideal candidates will also have the ability in leading complex performance activities.

We want to hear from leaders who are committed to public service and improving their community. If you enjoy working with dedicated, compassionate professionals and you are looking for a rewarding challenge that will take your career to the next level, then we want you!

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Duties may include, but are not limited to, the following:

1. Plan, direct, monitor, coordinate and evaluate the operations and service delivery programs of a regional health clinic or clinics, including needs assessment, program design and planning, implementation, evaluation and regulatory enforcement.
2. Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community health care needs.
3. Assess the quality of patient care; develop and generate community support for changes or enhancements to service delivery methods; advocate for patient with medical staff to ensure appropriate care is provided.
4. Monitor census/patient flow and project future patient care demands; develop staffing schedules and assignments to provide the necessary level and type of care.
5. Develop, present and advocate for clinic funding; administer and monitor the approved budget to ensure the accomplishment of clinic care objectives within budget restrictions.
6. Act as liaison between senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service.
7. Maintain an effective working relationship with a variety of public and private organizations, including other Health Services Agency staff, County departments and agencies.
8. Consult with other program managers on relevant program issues; develop alternative strategies for dealing with community health needs and assist in the implementation of solutions as necessary.
9. Act as advocate and spokesperson in the community in support of programs and services; interpret, explain, and direct the enforcement of community health-related standards, codes and regulations.
10. Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues.
11. Prepare a wide variety of detailed written reports, policies, procedures and contracts.
12. Perform related duties as assigned.

Knowledge of:

1. Principles and practices of public administration, and program management, including planning, implementation and evaluation and reporting.
2. Principles and methods of outpatient health service delivery, including current trends in education, research, treatment and prevention.
3. Laws, codes and regulations governing community health care and knowledge of County, state and federal legislative developments applicable to contemporary health issues.
4. Community resources and public/private services and funding sources.

Skill/Ability to:

1. Identify and analyze complex community health issues and problems.
2. Plan, organize, and coordinate health care programs and services to meet community needs.
3. Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
4. Apply principles and techniques of community organization.
5. Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
6. Develop and maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
7. Prepare complex and detailed written reports, program policies, procedures and contracts.
8. Train staff and coordinate activities of contractors, volunteer groups and staff.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

1. Three years of administrative or managerial experience in a health care delivery, social or community services organization, including significant responsibility for one or more of the following: program and budget development, program service delivery, funding, utilization, coordination of community resources or program evaluation.

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Thursday, February 13, 2025 11:59PM PST
Application Screening: Week of February 17, 2025
Combined Civil Service and Departmental Interviews: Week of March 3, 2025

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Debbie Kong (01162025) (Clinics Manager - D036)