Clinician Support Representative

SupportFinity™

New York (NY)

Hybrid

USD 70,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary and equity

Medical, dental, and vision

Unlimited paid time off

Company-sponsored annual retreats

401(k) plan

Commuter stipend

Job summary

Freed is seeking an empathetic, product-focused Clinician Support Representative to help clinicians succeed with Freed’s AI tools. You’ll join the Product team, collaborate with PMs, Engineers, and Designers, and own high-impact projects shaping clinician support and education across chat, email, and video.

You will work with senior leadership in a fast-paced, hybrid environment, delivering thoughtful, user-centered support and contributing to the product roadmap.

Qualifications

Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
Excellent written and verbal communication skills.
Strong product intuition and the confidence to propose and drive improvements independently.
Experience with Intercom or similar CRM/support tools.
Comfort working with AI-powered tools and workflows.
Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.

Responsibilities

Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
Create and refine help content, FAQs, and in-product education resources.

Skills

Customer support

SaaS experience

Intercom

AI tools

Communication skills

Product intuition

Multitasking

Tools

Intercom

Job description

ABOUT FREED:
Doctors are overworked, burnt out, and are quitting in masses.

ABOUT FREED:
Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:

Acquired 26,000 paying and loving clinicians
Generated 70,000 patient notes daily and over 3 million monthly
Made thousands of clinicians happier

With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

ABOUT THE ROLE:
We're looking for an empathetic, product-savvy Clinician Support Representative to help clinicians not just use Freed — but succeed with it. This role blends frontline support with strategic impact: you'll manage day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.
As part of the Product team, you'll collaborate closely with Product Managers, Engineers, and Designers — representing the voice of the clinician and ensuring their feedback directly informs our product roadmap. You'll also use tools like Intercom and Freed’s internal AI Agent to deliver fast, thoughtful support across chat, email, and video screen-sharing calls.

How You'll Have Impact

Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
Create and refine help content, FAQs, and in-product education resources.

What You’ll Bring

Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
Excellent written and verbal communication skills.
Strong product intuition and the confidence to propose and drive improvements independently.
Experience with Intercom or similar CRM/support tools.
Comfort working with AI-powered tools and workflows.
Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.

Nice to Haves