Group Account Manager

Freed; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and equity

Medical, dental, and vision coverage

Unlimited PTO

401(k) plan

Commuter stipend

Job summary

Freed is looking for a Group Account Manager to manage and expand our growing customer base in San Francisco. This role entails overseeing medical groups currently subscribed to our AI scribe product, ensuring customer satisfaction and facilitating onboarding.

The ideal candidate will have 5-8 years of experience in customer account management, the ability to ensure clients get the most from our offerings, and a proactive approach to expansion opportunities. You'll work in a collaborative environment with flexible scheduling.

Qualifications

• 5-8 years of directly relevant experience managing high profile customer accounts.
• Ability to deliver exceptional customer service in a fast-paced, entrepreneurial environment.
• Track record of expanding customer accounts through deliberate efforts.

Responsibilities

• Lead the execution of a customer management playbook for onboarding to expansion.
• Proactively reach out to customers for maximizing product usage.
• Identify and close expansion opportunities.
• Provide ongoing support to users across your portfolio.

Skills

Customer account management

Customer service

Analytical skills

Collaboration

Ownership and accountability

Job description

ABOUT FREED

Doctors are overworked, burnt out, and are quitting in masses.

At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.

Our first product is an AI scribe that automates medical documentation.

Since May of 2023, we have:

• Acquired 26,000 paying and loving clinicians

• Generated 70,000 patient notes daily and over 2 million monthly

• Made thousands of clinicians happier

With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.

We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.

With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

ABOUT THE ROLE

As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise: to be the most clinician friendly company in the world.

You’ll be responsible for every aspect of the customer journey: onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.

HOW YOU’LL HAVE IMPACT

• You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.

• You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.

• You identify and successfully close expansion opportunities.

• You provide ongoing support to the user base across your portfolio.

WHAT YOU’LL BRING

• 5-8 years of directly relevant experience managing high profile customer accounts.

• An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.

• Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.

• High motivation, self direction, and an intrinsic sense of ownership and accountability.

• An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.

NICE TO HAVES

• Previous experience in an early-stage, high growth company.

• Familiarity with advanced technology and AI-type products and solutions.

• Previous experience working in a cross-functional, highly collaborative, asynchronous working environment.

WHAT WE WILL BRING

• Competitive salary and equity in a high-growth company

• Opportunity to make an immediate impact

• Medical, and dental vision provided for US-based employees

• Unlimited PTO

• 401(k) plan to support your long-term financial goals

• Commuter stipend for our San Francisco based employees