Clinical Success Director

SupportFinity™; United States; On-site; USD 169,000 - 221,000; Full time

Benefits offered by this job

Generous PTO and holidays

Comprehensive health plans

401(k) matching

Job summary

Abridge seeks a Clinical Success Director to drive the adoption of our generative AI platform for clinicians in real-world healthcare settings. You will enable users, collect feedback, and partner with product, ML, and healthcare teams to turn conversations into actionable data.

You will lead clinician enablement, supervise strategic initiatives, and help shape the clinical roadmap while traveling up to 20% and maintaining strong industry relationships.

Qualifications

• Must have MD/DO/PA/NP credentials and clinical experience.
• Experience with Epic and clinical documentation workflows.
• Proven ability to lead initiatives from concept to launch.
• Strong relationship-building across organizational levels.

Responsibilities

• Deliver clinician enablement through education and training for new users.
• Surface product feedback and contribute to the clinical product roadmap.
• Provide product strategy insights by translating user feedback into artifacts.
• Develop and monitor end-user utilization and clinical success metrics.
• Create sales collateral and deliver product demonstrations to prospective customers.

Skills

MD/DO/PA/NP credentials

Epic experience

Clinical documentation

Cross-functional leadership

Relationship building

Regulatory knowledge

Startup environment

Travel up to 20%

Education

Clinician degree/certification

Tools

Epic

Job description

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most - their patients.

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most - their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

• Must be able to go into our San Francisco (Mission District) office 3x/week.

As a Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

What You’ll Do

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

What You’ll Bring

• 5+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with Epic and a deep understanding of clinical documentation workflows
• A passion for solving problems and creating new opportunities for clinicians
• Proven track record of leading successful initiatives from conception through launch.
• Ability to build relationships with different layers of an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment
• This role requires up to 20% travel***

Why Work at Abridge

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it’s flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full-time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.
• ... and much more!

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Staying safe – Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Compensation Range: $169K - $221K

About the company

Abridge

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.