Clinician Onboarding Specialist (BBS925)

Overseas (United States); United States; Remote; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Remote work

Paid time off

Holidays observed

Zusammenfassung

Overseas is seeking a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You will lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so onboarding improves over time.

This role is currently owned by a company leader, and you will be taking over the function.

Qualifikationen

• Healthcare onboarding or clinical support experience is required.
• Ability to present on live calls with clinicians and manage Q&A.
• Familiar with EHR platforms and payroll workflows.

Aufgaben

• Lead three-hour live onboarding calls with clinicians via video conference.
• Guide clinicians through the EHR platform step by step with screen share.
• Walk through payroll setup and timesheet entry in Rippling or similar.
• Answer live questions and handle inquiries with composure.
• Prepare materials and coordinate session logistics and follow-ups.
• Escalate complex questions and improve onboarding materials over time.

Kenntnisse

Strong written and verbal English

Healthcare experience

Live screen-share presentations

Organizational skills

Self-directed

Tools

Tebra

Rippling

Gusto

Google Workspace

Notion

Airtable

Jobbeschreibung

Clinician Onboarding Specialist
Open to Latin America: This role is open to candidates based in Latin America.
Remote

About Our Client

Our client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US. Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.

About the Role

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.

This role is currently owned by a company leader, and you'll be taking over the function. Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session. If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.

Responsibilities

• Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communication
• Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigation
• Guide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platform
• Answer questions live and handle a range of technical and process-related inquiries with composure
• Prepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites, and pre-call communication
• Respond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete response
• Escalate complex or clinical questions to the appropriate internal team member
• Identify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over time

What We're Looking For

• Strong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)
• Healthcare experience, ideally in behavioral health, therapy, or clinical support
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
• Experience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
• Strong energy and presence on live video calls, able to keep a large group engaged across an extended session
• Proficient with Google Workspace, Notion, Airtable, and similar productivity tools
• Well-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at once

Nice to Have

• Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
• Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
• Familiarity with Tebra or similar behavioral health EHR platforms
• Experience managing onboarding programs for large cohorts across multiple sessions

Work Schedule

• 100% remote setup so you can work wherever you're most productive
• This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
• Availability Monday through Friday, 9 AM to 5 PM US Pacific Time

Compensation & Time Off

• Compensation paid in USD
• Paid bi-monthly on the 15th and 30th
• Paid Time Off according to company policy
• Holidays observed according to company guidelines