Clinical Training Specialist

Clarest Health OHIO, LLC; Phoenix (AZ); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Company-Paid Life Insurance

Flexible Spending Accounts

Health Savings Accounts

Employee Referral Bonuses

Pet Insurance

Legal Insurance

Job summary

Clarest Health is seeking a Clinical Training Specialist in Phoenix, AZ. This hybrid role requires an LPN/LVN graduate with an active license and healthcare experience, to lead onboarding and ongoing training for clinical call center associates across time zones.

You'll facilitate onsite/virtual training, coach learners, and connect clinical concepts to workflows while maintaining learner progress records. The position offers strong benefits and opportunities for growth within Clarest Path |

Qualifications

• Graduate of an accredited LPN/LVN program.
• Active LPN/LVN license in good standing.
• Healthcare or clinical experience.
• Experience delivering training, facilitating group learning, or leading practice activities.
• Experience working in a role requiring clinical documentation and adherence to established workflows and procedures.

Responsibilities

• Lead engaging onboarding and ongoing training for clinical call center associates, typically supporting classes of 5–15 learners.
• Facilitate onsite and virtual training using demonstrations, practice activities, role plays, call examples, and teach-backs.
• Help learners connect clinical concepts and approved workflows to the work they'll perform.
• Serve as a clinical resource, reinforcing medication-related concepts, documentation expectations, quality standards, and patient-centered communication.
• Provide ongoing coaching, feedback, and assessments throughout the training experience.
• Identify learner knowledge gaps and opportunities to improve training materials, job aids, and activities.
• Maintain accurate learner progress, assessment, attendance, and completion records.

Job description

Description

Clinical Training Specialist

Clarest Path | Clinical Services

Location

Phoenix, AZ (Hybrid — 3 days in office / 2 days remote)

4645 E Cotton Center Blvd., Suite 100, Phoenix, AZ 85040

Salary

$31.25 - $33.65/hr

Schedule

Monday–Friday; schedule will be aligned to training coverage needs and may include earlier or later hours to support learners across multiple time zones.

What Good Care Looks Like

Good care is specific. It is the right medication, for the right person, at the exact right time, and someone following up to make sure it actually worked.

That follow-through is where the system usually breaks down, and it is where Clarest steps in. We manage medication for patients across long-term care, assisted living, and at home, building the technology that keeps all three connected so no one gets handed off and forgotten.

None of that happens without the people doing it, which is why we hold ourselves to the same standard with our own. Paid time off increases the longer you are here, life insurance is company-paid, and for associates who enroll in our health plan, a dedicated nurse advocate and no-cost telehealth extend to eligible dependents as well. Careers here move in more directions than most people expect, and many of our leaders started in the roles we are hiring for now.

Help Clinicians Turn Knowledge Into Confidence

As a Clinical Training Specialist, you'll use your LPN experience to help clinical team members build the knowledge, skills, and confidence they need to succeed. You'll facilitate training, coach learners, answer clinical questions, assess readiness, and help new hires connect what they're learning to the work they'll actually do.

This is a hands‑on training role where your impact goes beyond delivering information. You'll work closely with learners through practice, role plays, call examples, teach‑backs, and real‑time coaching.

You don't need to have held a formal trainer title. We're looking for clinicians who have experience helping others learn—whether that's through formal training, facilitating group learning, leading practice activities, or serving as a preceptor, mentor, subject matter expert, or peer coach.

What You’ll Do

You’ll help new and existing clinical team members move from learning to confident, independent performance.

• Lead engaging onboarding and ongoing training for clinical call center associates, typically supporting classes of 5–15 learners.
• Facilitate onsite and virtual training using demonstrations, practice activities, role plays, call examples, and teach‑backs.
• Help learners connect clinical concepts and approved workflows to the work they'll perform.
• Serve as a clinical resource, reinforcing medication‑related concepts, documentation expectations, quality standards, and patient‑centered communication.
• Provide ongoing coaching, feedback, and assessments throughout the training experience.
• Observe practice and reverse‑shadowing activities and help assess learner readiness for production.
• Partner with supervisors and training leadership to communicate learner progress and identify additional coaching needs.
• Support training for new programs, workflow changes, and ongoing skill development.
• Identify learner knowledge gaps and opportunities to improve training materials, job aids, and activities.
• Take ownership of the learner experience by identifying opportunities to improve training rather than waiting for direction.
• Maintain accurate learner progress, assessment, attendance, and completion records.

What We’re Looking For

• Graduate of an accredited LPN/LVN program.
• Active LPN/LVN license in good standing.
• Healthcare or clinical experience.
• Experience delivering training, facilitating group learning, or leading practice activities
• Experience working in a role requiring clinical documentation and adherence to established workflows and procedures.

Bonus Points If You Have

• Experience with clinical call centers, clinical interviewing, patient outreach, or care coordination.
• Experience with Medication Therapy Management (MTM), medication adherence, or similar clinical programs.
• Experience serving as a preceptor, mentor, subject matter expert, or peer coach in a clinical environment.
• Experience with quality assurance, learner assessment, or healthcare training.

You’ll Be Successful If You Have

• A passion for helping others learn: You genuinely enjoy seeing someone gain confidence and develop new skills.
• Strong engagement: You connect naturally with learners, encourage questions, and create an environment where people feel comfortable learning.
• A practical teaching approach: You can take complex information and make it understandable, relevant, and applicable.
• Clinical credibility: You know the work well enough to provide context, answer questions, and demonstrate clinical concepts.
• Initiative: You notice gaps, identify opportunities, and take action without waiting for someone to tell you what to do.
• Good judgment: You know how to reinforce approved processes and clinical guidance while recognizing when something needs to be escalated.

Physical Requirements

Hybrid/Office Role:

• Ability to remain seated and perform computer‑based work for extended periods.
• Ability to communicate clearly by phone and in virtual meetings.
• Ability to present and facilitate training for extended periods.
• Ability to occasionally lift, carry, or move up to 25 pounds.

What We Offer

• Comprehensive Medical, Dental, and Vision Insurance (plans starting as low as $13.73 per pay period)
• Free Virtual Care and Telemedicine Services
• Paid Time Off
• 401(k) with Company Match
• Company-Paid Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Referral Bonuses
• Pet Insurance
• Legal Insurance

We are building something worth staying for. Good care for patients, real support for the people who deliver it, and room to grow into more than the role you came in for.

Clarest Health is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to participate in the application process and perform essential job functions. If you require an accommodation, please notify our Human Resources team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.