Clinical Technology Service Technician — California Territory

STERIS - Commercial Operations; Omaha (NE); Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Cell phone and laptop provided

Generous PTO + 9 holidays

Medical, dental, vision benefits

401(k) with company match

Parental leave

Tuition reimbursement and continued ed

Zusammenfassung

STERIS is seeking a Clinical Technology Service Technician to support hospitals in the California territory. This remote, customer-facing role focuses on keeping critical equipment uptime and safety through troubleshooting, repairs, maintenance, and installations.

Responsibilities include coordinating PMs and service calls, documenting activities, and partnering with Sales to identify revenue opportunities.

Qualifikationen

• High School Diploma or GED with 4+ years of technical experience.
• Strong customer interaction and team collaboration skills.
• Comfort with Windows, email, navigation tools, and mobile apps.

Aufgaben

• Perform core troubleshooting, repairs, and preventive maintenance on STERIS and competitor medical equipment, systems, and components.
• Plan workload to deliver PMs, service and warranty calls, installations, and field upgrade programs.
• Escalate issues with Technical Support, Engineering, and Service Contract Management to accelerate resolution.
• Document, track, and close service activities using regulatory platforms.
• Educate customers on findings, present pricing and repair options, and partner with Sales to enhance customer experience and revenue opportunities.
• Identify sales leads in the territory and support multiple facilities based on service agreements and needs.

Kenntnisse

Technical troubleshooting

Field service

Customer service

Windows & mobile apps

Ausbildung

High School Diploma or GED

Tools

Windows

Jobbeschreibung

Clinical Technology Service Technician — California TerritoryMake a direct impact on patient safety by ensuring hospital equipment performs flawlessly—every shift, every procedure.STERIS partners with healthcare and life science leaders worldwide to create safer, healthier environments through innovative products and expert services. As a remote, Customer-facing technician working primarily inside hospitals, you will be the trusted pro who restores uptime and confidence in critical devices.Grow your impact and your careerYou’ll build technical mastery, strengthen cross-functional relationships, and develop consultative skills that open doors to long-term growth at STERIS.Your missionPerform core troubleshooting, repairs, and preventive maintenance on STERIS and competitor medical equipment, systems, and components.Plan your workload to deliver on PMs, service and warranty calls, equipment installations, and field upgrade programs—balancing Customer priorities with business objectives.Engage Technical Support, Engineering, and Service Contract Management to escalate issues and accelerate resolution.Use advanced technology platforms to complete regulatory compliance tasks and to document, track, and close service activities.Educate Customers on findings, present pricing and repair options, and—supported by management—partner with Sales to enhance Customer experience and uncover revenue opportunities. Learn to identify sales leads in your territory.Support multiple facilities across the assigned territory based on service agreements and needs.Who thrives hereHigh School Diploma or GED and 4+ years of experience, including at least 2 years in a mechanical/technical role; an associate degree, related certifications, competitive equipment training, or relevant military experience may count toward the technical requirement.Valid driver’s license and ability to meet all background and physical assessment elements required for vendor credentialing (new and existing).Proven Customer interaction and team collaboration skills.Strong written and verbal communication.Comfort with Windows/email, navigation tools, mobile apps, and entering data across multiple systems.Flexibility to work early or late hours with potential overnights based on Customer and business needs.Valued previous pathsHVAC, refrigeration, boilers/chillers, general maintenance, equipment repair, diesel/automotive, aviation repair, plumbing, or electrical.Where you’ll be basedThis is a remote field position serving a defined territory. Candidates must reside in California.What we provideMarket competitive payGenerous PTO plus 9 additional holidaysExcellent medical, dental, and vision benefitsCompany vehicleCompany cell phone and laptopProvided tools, equipment, and uniformsShort- and long-term disability coverage401(k) with company matchMaternity and paternal leaveOptional perks like pet insurance discountsTuition reimbursement and continued education opportunitiesClear pathways for advancement and a stable long-term careerJoin STERIS and be the difference between equipment that simply works and equipment teams can trust.