Equipment Service Technician

STERIS - Commercial Operations; Redwood City (CA); Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone/Laptop

Health, Dental & Vision Benefits

9 holidays

401(k) with company match

Tuition reimbursement

Career advancement opportunities

Job summary

STERIS - Commercial Operations is seeking a mechanically oriented Equipment Service Technician for a remote, patient-facing role based in California. You will troubleshoot and repair medical equipment, serve hospitals, and collaborate with cross-functional teams to meet regulatory requirements.

A flexible schedule with potential overnights is provided. You’ll leverage your HVAC, mechanical, and diagnostic skills to improve uptime and customer satisfaction while identifying opportunities for

Qualifications

• 4+ years in a mechanical/technical role.
• Associates degree or related certifications may be considered.
• Valid driver’s license and credentialing readiness.
• Strong customer and team engagement skills.

Responsibilities

• Perform troubleshooting, repairs, and preventive maintenance on STERIS and competitor equipment.
• Prioritize customer and business needs, manage schedules remotely.
• Escalate issues with Tech Support, Engineering and Service Contract Management; document troubleshooting steps.
• Provide customers with information, pricing and repair options; identify sales opportunities.
• Support multiple locations within the assigned territory.

Skills

HVAC repair

Mechanics

Maintenance

Refrigeration

Boilers

Chillers

Equipment repair

Diesel & automotive repair

Aviation repair

Plumbing

Electrical

Communication skills

Time management

Education

High school diploma or GED

Associates degree or related certifications

Military technical experience

Tools

Windows OS

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAre you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.You will be responsible for troubleshooting and repairing medical equipment.Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: California.What you'll do as an Equipment Service TechnicianPerform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.Provide support to various locations within assigned territory depending on the service agreements and Customer needs.The Experience, Skills and Abilities NeededRequired:High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.Customer and team engagement experience.Effective written and verbal communication skills.Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.What STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.Here is a brief overview of what we offer:Market Competitive PayExtensive Paid Time Off and (9) added holidaysExcellent Healthcare, Dental and Vision BenefitsCompany VehicleCompany Cell Phone/LaptopTools, Equipment, Uniforms providedLong/Short Term disability coverage401(k) with company matchMaternity & Paternal LeaveAdditional add-on benefits/discounts for programs such as Pet InsuranceTuitionreimbursement and continued education programsExcellent opportunities for advancement and stable long-term career