Clinical Technology Liaison

The University of Kansas Health System; Shawnee (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Kansas Health System Broadmoor Campus is seeking a Clinical Technology Liaison to promote safe and efficient technology use. You will provide direct user support for multiple healthcare constituents and coordinate with technology teams to resolve issues and improve adoption.

Role emphasizes onboarding and ongoing training for staff, tailoring support to practice needs, and driving adoption of clinical technology, including Epic platforms.

Qualifications

• Associate degree or higher required with clinical setting experience.
• 3+ years experience in clinical or technology-support related role.
• Epic Credentialing within 6 months of orientation completion.
• Strong communication and training skills with end users.
• Ability to tailor support to user needs and promote technology adoption.

Responsibilities

• Responds as first point of contact for user requests to support care delivery.
• Connects to appropriate teams to resolve issues and communicates updates.
• Establishes super users and local knowledge base for user support.
• Provides onboarding training for new hires and regular refreshers.
• Delivers ongoing training after technology upgrades.
• Performs proactive rounding to assess user proficiency and adoption.
• Aligns support to maximize value of the technology for practice areas.

Skills

Customer service

Communication

Technical support

Training

Education

Associate's Degree

High School Diploma

Bachelor's Degree (preferred)

Tools

Epic Proficiency

Desktop software

Job description

Position Summary / Career Interest

Informatics is a capability that promotes the patient-centered value of technology through design, development, adoption and application of technology-based innovations to align to and support clinical/business operations goals and organizational targets. This role reports to Clinical Informatics and is a function within informatics focused on direct user support, responsible for providing exceptional customer service and support to multiple healthcare constituents as a primary point of contact for all technology and integrated technology needs used to deliver care to patients. Encourages, supports and practices the mission, vision and values of the organization.

Position Title

Clinical Technology Liaison

Broadmoor Campus

Position Summary / Career Interest

Informatics is a capability that promotes the patient-centered value of technology through design, development, adoption and application of technology-based innovations to align to and support clinical/business operations goals and organizational targets. This role reports to Clinical Informatics and is a function within informatics focused on direct user support, responsible for providing exceptional customer service and support to multiple healthcare constituents as a primary point of contact for all technology and integrated technology needs used to deliver care to patients. Encourages, supports and practices the mission, vision and values of the organization.

The goal of the Clinical Technology Liaison is to promote adoption and maximize the safe and efficient use of technology. This is accomplished through three primary functions; direct user support, (responding to and proactive assessment of) training needs, customization support of technology tailored to user needs and connecting users to the right technology support teams for problem resolution.

Responsibilities And Essential Job Functions

• Responds as first point of contact for non-emergent initial and ongoing user requests for assistance to assure care delivery and business continuity.
• Connects to appropriate support teams to resolve issues or needs, provides regular updates to user on problem resolution and collaborates with other technology teams to align efforts and technology improvement initiatives.
• Partners with department operational leader to establish super users and local knowledge base for user support.
• Provides on-boarding training support for new hires and at regular intervals until competency validation (in collaboration with preceptor for non-providers).
• Provides ongoing training support and personalization efforts for users with upgrades and changes to technology.
• Provides proactive rounding and ongoing assessments of users’ ability to efficiency use technology and promotion of key communications related to technology changes and optimizations.
• Understands the users’ area of practice, tailor personalization and align support to maximize the technology value.
• Provides formal sessions to continuously reinforce technology adoption.
• Evaluates user adoption success metrics and develops plans to improve.
• Promotes key technology messages and functionality to drive optimal outcomes.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• Associates Degree
• High School Graduate
• 3 or more years experience in relevant clinical setting or in customer service related to technology support.

Preferred Education And Experience

• Bachelors Degree

Required Licensure And Certification

• EPIC Credentialing within 6 months of orientation completion; as designated by role requirements.

Knowledge Requirements

• Demonstrates knowledge of computers and desktop software
• Preferred Epic Proficiency/Certification

Time Type

Full time

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.