Clinical Technology Liaison

The University of Kansas Health System; United States; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

The University of Kansas Health System is seeking a Clinical Technology Liaison for Broadmoor Campus to provide direct user support and optimize technology adoption in clinical settings.

You will partner with informatics to deliver onboarding, ongoing training, and proactive assessments of technology use, ensuring safe, efficient, and value-driven technology utilization across care teams.

Qualifications

• Associates Degree or high school diploma with 3+ years of relevant experience.
• Bachelor's degree preferred; Epic credentialing within 6 months.
• Knowledge of computers and desktop software.
• Epic proficiency/certification preferred.

Responsabilités

• Responds as first point of contact for non-emergent user requests to assure care delivery and business continuity.
• Connects to appropriate support teams to resolve issues and provides regular updates to users.
• Establishes super users and local knowledge base for user support.
• Provides onboarding training for new hires and ongoing training for upgrades.
• Assesses user adoption and promotes technology to maximize value.
• Tailors support to users' area of practice and facilitates problem resolution.

Connaissances

Customer service

Training

Tech support

User support

Communication

Formation

Associates Degree or high school diploma with 3+ years experience

Bachelor's degree preferred

Outils

Epic proficiency

Description du poste

Position Title

Clinical Technology Liaison – Broadmoor Campus

Position Summary / Career Interest: Informatics is a capability that promotes the patient-centered value of technology through design, development, adoption and application of technology-based innovations to align to and support clinical/business operations goals and organizational targets. This role reports to Clinical Informatics and is a function within informatics focused on direct user support, responsible for providing exceptional customer service and support to multiple healthcare constituents as a primary point of contact for all technology and integrated technology needs used to deliver care to patients. Encourages, supports and practices the mission, vision and values of the organization. The goal of the Clinical Technology Liaison is to promote adoption and maximize the safe and efficient use of technology. This is accomplished through three primary functions; direct user support, (responding to and proactive assessment of) training needs, customization support of technology tailored to user needs and connecting users to the right technology support teams for problem resolution.

Responsibilities and Essential Job Functions

• Responds as first point of contact for non-emergent initial and ongoing user requests for assistance to assure care delivery and business continuity.
• Connects to appropriate support teams to resolve issues or needs, provides regular updates to user on problem resolution and collaborates with other technology teams to align efforts and technology improvement initiatives.
• Partners with department operational leader to establish super users and local knowledge base for user support.
• Provides on-boarding training support for new hires and at regular intervals until competency validation (in collaboration with preceptor for non-providers).
• Provides ongoing training support and personalization efforts for users with upgrades and changes to technology.
• Provides proactive rounding and ongoing assessments of users’ ability to efficiency use technology and promotion of key communications related to technology changes and optimizations.
• Understands the users’ area of practice, tailor personalization and align support to maximize the technology value.
• Provides formal sessions to continuously reinforce technology adoption.
• Evaluates user adoption success metrics and develops plans to improve.
• Promotes key technology messages and functionality to drive optimal outcomes.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Other duties may be assigned as required.

Required Education and Experience

• Associates Degree High School Graduate 3 or more years experience in relevant clinical setting or in customer service related to technology support.

Preferred Education and Experience

• Bachelors Degree Required Licensure and Certification EPIC Credentialing within 6 months of orientation completion; as designated by role requirements.

Knowledge Requirements

• Demonstrates knowledge of computers and desktop software
• Preferred Epic Proficiency/Certification

Time Type

Full time

Job Requisition ID

R-54974

Equal Opportunity Statement

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System

As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.