IT Epic Application Lead - Epic Grand Central / Prelude -- Epic Grand Central Certification Required

LCMC Health; New Orleans (LA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Team mentoring opportunities

Professional growth support

Job summary

A healthcare provider located in New Orleans is seeking an experienced professional to lead IT initiatives and manage project workflows. The ideal candidate will have a Bachelor’s degree, five years of IT or healthcare experience, and expertise in EMR integration. Responsibilities include supporting technical troubleshooting, providing training for the Electronic Health Record (EHR), and ensuring timely project delivery. Join a dedicated team committed to delivering innovative healthcare solutions.

Qualifications

• 5 years of IT, Epic, or healthcare experience with a Bachelor's Degree.
• 9 years of IT, Epic, or healthcare experience with a High School Diploma.

Responsibilities

• Represents IT in a professional manner.
• Completes tasks per defined project scope and timelines.
• Works with internal IT teams on troubleshooting and integration.
• Leads optimization efforts of clinical staff.
• Creates training tools for Electronic Health Record (EHR).

Skills

Project management

Technical troubleshooting

EMR and third-party application integration

Mentoring

Analytical skills

Effective communication

Education

Bachelor's Degree

High School Diploma

Job description

Overview

Represents Information Technology in a respectful and professional manner. Provides leadership in the development of the use of a specific application and the subsequent roll out of the functionality. Completes assigned tasks per defined project scope, timelines, and budgets. Monitors division tasks to ensure they are completed on time. Understands interconnectivity and integration with EMR and third-party applications. Works with internal IT teams on technical troubleshooting, integration, reporting, and training. Participates in division meetings. Demonstrates creativity and passion to continuously learn. Mentors team. Follows department standards and procedures. Communicates effectively with technical team at all levels and with users at a non-technical and clinical level. Alerts senior staff members of any outages, problems, or delays. Maintains knowledge of health care, technology, and industry trends. Maintains appropriate certifications.

Note: The original content contains repeated sections and headings; this refinement consolidates the same information under clear sections while preserving the meaning.

General Duties

• Represents Information Technology in a respectful and professional manner.
• Provides leadership in the development of the use of a specific application and the subsequent roll out of the functionality.
• Completes assigned tasks per defined project scope, timelines, and budgets. Monitors division tasks to ensure they are completed on time.
• Understands interconnectivity and integration with EMR and third-party applications.
• Works with internal IT teams on technical troubleshooting, integration, reporting, and training. Participates in division meetings.
• Demonstrates creativity and passion to continuously learn. Mentors team.
• Follows department standards and procedures.
• Communicates effectively with technical team at all levels and with users at a non-technical and clinical level.
• Alerts senior staff members of any outages, problems, or delays.
• Maintains knowledge of health care, technology, and industry trends.
• Maintains appropriate certifications.

Systems Analysis

• Interprets data regarding current environment and documents workflows and system access.
• Applies analytical skills and related application knowledge to define information requirements for design, build, and upgrades or new implementations.
• Analyzes and makes recommendations for workflow based on system capabilities.
• Develops and/or evaluates refined data and programs, selecting from alternatives to determine appropriate actions; understands functionality and relationships between supported applications.
• Leads optimization efforts of clinical staff and departments.
• Coordinates upgrade activities with the team.

Project Management

• Develops or assists in the development of work plans and task sequencing.
• Develops time schedules, conversion and test procedures for all aspects of the system.
• Executes investigation, analysis, and evaluation to determine project feasibility and scope.
• Utilizes change management process.
• Ensures each team completes tasks on time and is accountable to the manager for on-time delivery of work.

Other Duties As Required

• Completes required documentation.
• Serves as a member of various employee committees to discuss workflow, system needs and changes.
• Coordinates activities with other departments and work groups as needed.
• Serves as a backup to related positions as needed.
• Participates in on-call rotation for application support.
• Provides Help Desk support as needed.
• Performs related duties as assigned.

For The Application Support/Build Teams

• Creates test plans to support thorough application and integrated testing scenarios.
• Supervises testing and validates change logs.
• Reviews newly released software to ensure integrity.
• Resolves post-installation technical problems in a timely manner, assists team in resolving complex issues, escalating issues as necessary to the appropriate organizational or vendor level.
• Acts as an expert on routine duties; mentors the team; contributes originality on system assignments; makes recommendations and seeks approval on complex matters.
• Researches, identifies, designs, and implements solutions to special client requests or requirements and documents all identified solutions and standard operating procedures.
• Plans independently the full range of programming actions needed to achieve end results on complex problems; analyzes and suggests system development tasks.
• Performs system design/build/update; monitors release notes for pertinent build and testing.
• Keeps documents and change logs updated.
• Maintains quality control between environments with build activities.

For The Instructional Design & Training Teams

• Training Environment Management: Responsible for optimal functioning, design, and content of training environment.
• Develops or helps in the development of work plans, task sequencing.
• Proposes deadlines for and task delegation for training environment rebuilds; leads rebuild activities as approved.
• Executes investigation, analysis, and evaluation to determine project feasibility and works with Training Director to develop project scope.
• Collaborates with trainers on planning/design of specialty patients in training environment; creates test plans for thorough testing before release for training.
• Assists team in resolving training environment problems; escalates as necessary.
• Keeps training environment build, change, and maintenance records updated.
• Ensures each team member completes tasks on time and is accountable to the manager for on-time delivery.
• Ensures quality control across environments during build activities, including data transfers between training and testing environments.
• Demonstrates the technical skills to create and maintain files to support training (e.g., file settings, schedules, user setup, automated updates, data duplication).
• Handles environment maintenance tasks, including data duplication and transfers.
• Expert in system administration, build processes, environment structure, and data management tools.

Instructional Design & Training

• Creates training and education tools for the Electronic Health Record (EHR) and other applications across the LCMC system and executes the training program.
• Maintains and updates training materials as needed.
• Mentors team; provides specialized training to end users as necessary, including outside of normal schedules.
• Supports optimization efforts and go-live activities.
• Credentials Learning & Development Specialists; performs annual credentialing.
• Plans independently the full range of training actions for complex workflows.
• Monitors release notes for pertinent training actions.
• Collaborates with Informaticists, Nursing, and other educators on annual competencies and skills fairs; with Quality on PI/Lean projects.

Experience Qualifications

• 5 years of IT, Epic, or healthcare experience with a Bachelor’s Degree
• 7 years of IT, Epic, or healthcare experience with Associate’s Degree
• 9 years of IT, Epic, or healthcare experience with High School Diploma/GED
• Preferred: IT Healthcare experience, Epic implementation experience

Education Qualifications

• Required: High School Diploma / Bachelor's Degree. (LCMC)

Licenses and Certifications

• Certification Name: Epic Certification required for Epic positions
• Issuer:
• Licensure Specialty: Certification
• Entity: LCMC

Knowledge, Skills, And Abilities

• Extensive working knowledge of healthcare and systems.
• Ability to conceptualize and analyze complex issues.
• Ability to work independently and manage time well.
• Ability to direct a variety of projects and understand how IT is applied within the enterprise.
• Ability to maintain assigned programs and systems.
• Ability to communicate effectively orally and in writing.

Reporting Relationships

• Does this position formally supervise employees? No

Functional Demands

• Light physical requirements: Light Work – Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently;

Work Shift

Days (United States of America)

LCMC Health is a community

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all; think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you – because we do

Your are welcome here.

We are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference

• To get started, complete the application carefully; incomplete applications may be eliminated due to missing information.
• We may verify information on your application to ensure quality care and service.
• Applications are inactive after 6 months and require a new application for employment.
• Proof of citizenship or immigration status may be required to verify lawful right to work in the United States.