Clinical Technician: Specimen Collection & Client Care

Fastest Labs of Jacksonville & Wilmington; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No nights or weekends

PTO

Insurance benefits

Paid holidays

Fully trained in-house

Fun and professional work environment

Job summary

Fastest Labs of Wilmington is seeking a Clinical Technician to deliver exceptional customer service while collecting certified drug, alcohol, and DNA specimens. You will support daily office operations, assist with client communications, data entry, and telephone inquiries.

The role emphasizes professionalism, accuracy, and teamwork. Training is provided in-house, with opportunities for advancement as our clinic expands in the Wilmington area.

Qualifications

• Clear communication over the phone and in writing.
• Basic computer skills for data entry and email.
• Physical ability to lift up to 35 pounds and stand for extended periods.
• Comfort working with biological specimens and cleaning supplies.

Responsibilities

• Greet and assist clients professionally and courteously.
• Handle incoming calls, schedule appointments, and respond to inquiries.
• Perform certified specimen collections (urine, saliva, alcohol, fingernail, hair follicle, DNA).
• Conduct instant/rapid screening when required.
• Complete client documentation and chain-of-custody forms.
• Process payments and report results per protocols.
• Make daily outbound sales calls and follow up on leads.

Skills

Communication

Phone handling

Computer skills

Physical stamina

Bio specimens

Job description

Fastest Labs of Wilmington is seeking a Clinical Technician to deliver exceptional customer service while collecting certified drug, alcohol, and DNA specimens. You will support daily office operations, assist with client communications, data entry, and telephone inquiries.

The role emphasizes professionalism, accuracy, and teamwork. Training is provided in-house, with opportunities for advancement as our clinic expands in the Wilmington area.