Clinical Team Manager Bi-lingual (Cantonese)

Hope Hospice Inc.; San Francisco (CA); Hybrid; USD 130,000 - 162,000; Full time

Job summary

By the Bay Health in San Francisco seeks a Clinical Manager Bi-lingual (Mandarin, Cantonese, Taishanese) to lead an interdisciplinary clinical team and maintain high standards of patient care. This full-time role focuses on coordinating care, monitoring satisfaction and quality metrics, and ensuring regulatory compliance across the team.

The position requires MSG/BSN/CSWE-accredited education, hospice experience, and several years of supervisory leadership.

Qualifications

• BSN in Nursing or Master’s degree in social work from a school accredited by the Council on Social Work Education.
• Minimum of two years of nursing or social work practice experience in hospice within the past five years.
• MUST HAVE HOSPICE EXPERIENCE TO BE CONSIDERED.
• Five years supervisory experience or relevant progressive management experience preferred.

Responsibilities

• Provide guidance to the team members in regular transdisciplinary team meetings; the development, review and revision of the patient/family plan of care; facilitation of problem solving sessions; and delivery of team support.
• Assess daily staffing needs and implements re-distribution of resources based on census to maximize patient care.
• Periodically audit selected clinical records for documentation concerning HHA supervision, visits/matching orders, and other areas related to regulatory compliance and enter findings in audit database.
• Coordinate transdisciplinary team meetings and supervise the planning, coordination, and delivery of the transdisciplinary team interventions.
• Conduct appropriate supervisory visits to allow for clinical observation of performance of assigned team members in accordance with agency policy, accreditation, and regulatory standards.

Education

BSN in Nursing

Master’s degree in social work

Job description

Clinical Manager Bi-lingual (Mandarin, Cantonese, Taishanese)

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our […]

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

Come join our Hospice team! Our S.F. Team has a diverse and dedicated team of clinicians, many of whom are multilingual in Mandarin, Cantonese and Taishanese. We strive to employ clinicians who have the passion and language/cultural skillsets to continue providing the highest level of care possible as we grow our census of culturally diverse patients.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Clinical Team Manager serves as a leader and resource for the clinical team on a day to day basis. This role is responsible for coordinating high quality patient care using an interdisciplinary team approach. The Clinical Team Manager is responsible for the patient satisfaction and quality scores of the team, financial performance, adherence to regulations and policies/procedures, and the development of staff. The Clinical Team Manager promotes a constructive, professional working environment where collaboration, team work and innovation are expected. The Clinical Team Manager ensures that By the Bay Health standards and ethics are consistently upheld.

Schedule

Monday – Friday; 8:30am – 5:00pm

Location

Hybrid; 4 days a week onsite required, 1 day remote

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

• Provide guidance to the team members in regular transdisciplinary team meetings; the development, review and revision of the patient/family plan of care; facilitation of problem solving sessions; and delivery of team support.
• Assess daily staffing needs and implements re-distribution of resources based on census to maximize patient care.
• Periodically audit selected clinical records for documentation concerning HHA supervision, visits/matching orders, and other areas related to regulatory compliance and enter findings in audit database. Hold staff accountable to standards.
• Coordinate transdisciplinary team meetings and supervise the planning, coordination, and delivery of the transdisciplinary team interventions.
• Conduct appropriate supervisory visits to allow for clinical observation of performance of assigned team members in accordance with agency policy, accreditation, and regulatory standards.

Education/Experience

• BSN in Nursing or Master’s degree in social work from a school accredited by the Council on Social Work Education
• Minimum of two years of nursing or social work practice experience in hospice within the past five years. MUST HAVE HOSPICE EXPERIENCE TO BE CONSIDERED
• Five years supervisory experience or relevant progressive management experience preferred

Certificates, Licenses, Registrations

• Current license as a registered professional nurse in the State of California or current Licensed Clinical Social Work (L.C.S.W.) certification in the State of California
• Public Health Nursing certification highly desirable.
• HPNA certification preferred.

Pay Range

$130K – $162K annually

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.