Clinical Team Assistant (CTA)

The-Denver-Hospice; Denver (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off (PTO)

Mileage reimbursement

Education reimbursement

Flexible scheduling

Life insurance

Employee assistance program

Job summary

The Denver Hospice is seeking a Clinical Team Assistant (CTA) to join a mission-driven team dedicated to compassionate hospice and palliative care. This full-time role supports clinical managers with scheduling, clerical tasks, and coordination of patient-related communications, ensuring accuracy and confidentiality in a fast-paced environment.

We offer strong benefits, competitive hourly pay, and opportunities for professional development as part of a collaborative care network serving Colorado

Qualifications

• High school diploma required. Postsecondary training preferred.
• 2-4 years of clinical administrative support experience.

Responsibilities

• Facilitates and coordinates communication of clinical teams.
• Supports departmental functions daily and assists with problem resolution.
• Provides clerical/administrative support to clinical managers and ensures hospice rules/regulations are followed.
• Performs scheduling tasks: CNA scheduling, PTO/Sick Call coordination, holiday coverage, monthly schedule, weekend utilization, on-call shifts.
• Assists with timecard reviews and absenteeism tracking.
• Tracks CTI/F2F needs and schedules visits for MDs/NPs.
• Prepares meetings and distributes materials; supports data collection and reporting.
• Handles equipment requests and coordinates with DME and vendors.

Skills

Scheduling & calendar mgmt

Administrative support

Communication

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Copier/Scanner

EHR systems

Job description

Join The Denver Hospice and become part of a deeply mission-driven team with a proud legacy of providing exceptional hospice and palliative care to our community. Here, clinical excellence and compassion go hand in hand, supported by dedicated colleagues, excellent benefits, and a shared commitment to elevating care for patients and families when it matters most.

The Denver Hospice has an immediate opening for a Clinical Team Assistant (CTA).

Status: Full-time

Schedule: Monday-Friday, 8a-5p

Hourly Pay Range: $20.14 - $23.67

Supplemental Pay: Based on position, schedule and/or availability: Overtime

Mileage and Expense Reimbursement: Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS:

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following date of hire
• Extensive Paid Time Off (PTO/Vacation Pay): 17 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:

Facilitates and coordinates the communication of clinical teams. Supports departmental functions on a daily basis and supports problem resolution. Provides clerical/administrative support to clinical managers and is a resource in the rules/regulations that apply to hospice to ensure quality care of patients and families.

• Demonstrates the ability to contribute to the organization’s vision and mission, and protects confidentiality.
• Utilizes good customer service skills and supports the clinical hospice, palliative and home health team for both patients and family members including intervention and mediation with patient/family in regards to complaints, service recovery, requests for cares.
• Performs several scheduling functions including: daily/weekly CNA scheduling for assigned teams, PTO/Sick Call coordination (may include contacting and redeploying staff), bi-annual holiday coverage schedule, monthly schedule, tracking of weekend day utilization, and daily on-call and afterhours schedule.
• Assists Manager with timecard reviews to include monitoring absenteeism and Paid Time Off (PTO) availability when requested.
• Tracks upcoming CTI and Face-to-Face (F2F) needs and schedules visits either during IDG meeting or with MD/NP specifically. Coordinates with Palliative team members to schedule CTI or F2F visits for shared MDs or NPs.
• Provides clerical/administrative support to the Clinical Manager including prep/tear down of team/discipline monthly meetings or weekly interdisciplinary team (IDG) meeting materials. Assist Manager with assigning new patients to specific clinicians. Generates various reports, performs other clerical duties including but not limited to: answering phones, typing letters, updating mailboxes and processing faxes.
• Supports the Clinical Manager as needed with data collection and report creation of team function. Tracks and transcribes information accurately. This may include: productivity, mileage audits, unverified documentation, etc.
• Processes equipment requests/orders from field staff/managers/patients; determines appropriateness of requests, and communicates request to durable medical equipment (DME) company. Notifies DME Company of equipment pick-ups.
• Works with medical supply vendors to order DME and medical supplies based on par levels and specialty needs. Receives order requests via face-to-face, phone, or email. Responds to order requests in a timely and professional manner. Researches specialty product orders as requested by a clinician and maintains records of all patients utilizing specialty products. Prepares supplies for clinician and coordinates delivery through courier and/or vendor or in-person pick up. Uses barcode scanning system in order to track items in/out of supply room and manage inventory levels. Stocks supply room(s) when new shipments arrive and as needed. Provides reports to internal and external customers.
• Demonstrates proficiency with computers, copiers, fax machines and other standard office equipment.
• Uses effective organization, time-management and prioritization skills. Ability to handle multiple tasks from multiple sources in a busy setting with frequent interruptions.
• Facilitates flow of patient information and communication. Utilizes sound judgment when handling telephone calls and triaging to appropriate clinician for further actions.
• Participants in other task forces or committee work as assigned.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education: High school diploma. Postsecondary training/education preferred
• Minimum Experience: 2-4 years of experience with clinical administrative support including but not limited to staffing/scheduling processes

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs.

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.