Clinical Systems Engineer I: Tech Support & Training

BioFire Diagnostics; Salt Lake City (UT); On-site; USD 54,360 - 90,600; Full time

Benefits offered by this job

Medical, dental and vision plans

Life and AD&D Insurance

Disability Insurance

Retirement plan with employer match

Adoption Assistance

Wellness Programs

Employee Assistance Program

Commuter Benefits

Discount programs

Parental leaves

Job summary

bioMérieux seeks a Clinical System Engineer to provide technical support, training, and consultation for diagnostic systems. You’ll use electrical/mechanical skills to support hardware and collaborate with Clinical Applications Specialists to ensure world-class service.

The role emphasizes customer satisfaction, problem solving, and ERP certification, with on-call duties and potential travel to field offices in Salt Lake City, Raleigh/Durham, or St. Louis.

Qualifications

• Bachelor’s degree or equivalent technical training in a related field.
• 2+ years of professional experience in troubleshooting mechanical, electrical, vacuum, laser systems, or related areas.
• Education substitution: 6+ years of relevant experience accepted.

Responsibilities

• Prioritize and respond to customer inquiries per guidelines; coordinate with Clinical Applications Specialists and others.
• Provide follow-up to ensure customer satisfaction and KPI attainment.
• Apply problem solving and troubleshooting to resolve issues during installation, operation, and maintenance.
• Establish and maintain ERP certification.
• Learn bioMérieux products and assist with new product implementations.
• Develop networking skills to support connectivity for solutions.
• Participate in on-call 24-hour technical support.
• Contribute to revenue via value-added projects and services.
• Adhere to quality procedures and company standards while performing duties.
• Perform other duties as assigned.

Skills

Critical thinking

Adaptability

Time management

Communication

Problem solving

Digital literacy

Networking basics

Multitasking

Organizing

Team collaboration

Education

Bachelor’s degree in Electronics/CS/Biomedical Eng/Mechanical/Electrical/Biotech or related field

6+ years experience in lieu of degree

Biomedical instruments experience preferred

Tools

Salesforce

ERP system

MS Office (Outlook, Word, Excel, Teams)

Job description

bioMérieux seeks a Clinical System Engineer to provide technical support, training, and consultation for diagnostic systems. You’ll use electrical/mechanical skills to support hardware and collaborate with Clinical Applications Specialists to ensure world-class service.

The role emphasizes customer satisfaction, problem solving, and ERP certification, with on-call duties and potential travel to field offices in Salt Lake City, Raleigh/Durham, or St. Louis.