Clinical Systems Coordinator

Ctfsa; Greenwich, Northern (CT, KY); Hybrid; USD 68,000 - 92,000; Full time

Benefits offered by this job

PTO 15 days

HSA contributions

401(k) retirement

LTD/Life insurance

EAP

Tuition assistance

Job summary

Family Centers in Greenwich, CT is seeking a Clinical Systems Coordinator to oversee Epic, Evolv and related clinical information systems, coordinate health information management activities, and ensure data integrity, regulatory compliance, and effective use of clinical technology across the organization.

You will lead EHR administration, training, workflow optimization, and user support, collaborate with EPIC analysts and operations, monitor tickets, and help implement new EPIC functionality

Qualifications

• Knowledge of healthcare workflows including clinical documentation, registration, scheduling, and patient care processes.
• Experience supporting Epic users, healthcare workflows, system optimization, implementation, or clinical operations.
• Experience with project coordination, workflow improvement, process improvement, or change management preferred.

Responsibilities

• Serve as the primary operational resource for Epic, Evolv, and other clinical information systems.
• Coordinate user account requests, role assignments, access reviews, and security-related system functions.
• Assist with system configuration, maintenance, upgrades, enhancements, and testing activities.
• Monitor support tickets, user concerns, and system issues and coordinate timely resolution.
• Troubleshoot workflow and system utilization issues in collaboration with EPIC analyst, IT resources, vendors and operational leaders.
• Support implementation of new EPIC functionality, workflows, templates, forms, and documentation tools.

Skills

Healthcare workflows knowledge

Training & education

Policy compliance

Data integrity focus

Education

Bachelor’s degree in healthcare administration, Nursing, Health Information Management, Information Systems, or related field

Tools

Epic

Evolv

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Systems Coordinator

Full Time Greenwich, CT, US

3 days ago Requisition ID: 1471

Salary: $80,000.00 Annually

Overview

The Clinical Systems Coordinator supports the effective administration, optimization, and day-to-day operation of Epic, Evolv, and related clinical information systems while coordinating health information management activities. The position serves as the primary operational resource for system users, manages EHR support functions, coordinates training and workflow optimization efforts, and helps ensure data integrity, regulatory compliance, and effective use of clinical technology throughout the organization.

Duties and Responsibilities

EHR Administration and Clinical Systems Support

• Serve as the primary operational resource for Epic, Evolv, and other clinical information systems.
• Coordinate user account requests, role assignments, access reviews, and security-related system functions.
• Assist with system configuration, maintenance, upgrades, enhancements, and testing activities.
• Monitor support tickets, user concerns, and system issues and coordinate timely resolution.
• Troubleshoot workflow and system utilization issues in collaboration with EPIC analyst, IT resources, vendors and operational leaders.
• Support implementation of new EPIC functionality, workflows, templates, forms, and documentation tools.
• Coordinate communication regarding system updates, enhancements, downtime procedures, and workflow changes.
• Maintain system support documentation, procedures, user guides, and training materials.

Clinical Workflow Optimization

• Evaluate clinical and operational workflows and recommend improvements utilizing available EPIC functionality and best practices.
• Collaborate with operational leaders to improve documentation processes, workflow efficiency, and data capture.
• Participate in workflow redesign and implementation projects.
• Monitor recurring workflow issues and identify opportunities for system optimization.

Training and User Support

• Coordinate onboarding and role-based EHR training.
• Provide ongoing user education, coaching, and workflow support.
• Develop and maintain training curricula, tip sheets, and reference materials.
• Conduct refresher training and competency assessments as needed.
• Support user adoption of new functionality and best practices.

Health Information Management

• Coordinate activities that support the integrity, privacy, security, and maintenance of electronic health information.
• Monitor documentation standards and work with departments to improve chart completeness and data quality.
• Assist with record management processes, release of information procedures, retention practices, and health information workflows.
• Support organizational compliance with HIPAA and health information management policies.
• Participate in audits related to documentation quality, record accuracy, and information governance.
• Collaborate with compliance and quality staff regarding documentation improvement opportunities.
• Serve as liaison between users, leadership, vendors, and technical teams regarding system functionality and support needs.
• Participate in organizational technology and workflow improvement initiatives.
• Support regulatory readiness activities involving clinical systems and health information management.

Qualifications

• Bachelor’s degree in healthcare administration, Nursing, Health Information Management, Information Systems, or a related field.
• Minimum of three (3) years of experience working with Epic in a healthcare environment.
• Demonstrated knowledge of healthcare workflows, including clinical documentation, registration, scheduling, and patient care processes.
• Experience supporting Epic users, healthcare workflows, system optimization, implementation, or clinical operations.
• Experience with project coordination, workflow improvement, process improvement, or change management preferred.
• Experience in a Federally Qualified Health Center (FQHC) or ambulatory healthcare setting preferred.
• Experience providing staff education, coaching, or system training preferred.
• Epic certification or other formal Epic training preferred.

Compensation

$80,000 annually

Benefits and Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

• Generous Paid Time Off – 15 vacation days annually (increases to 20 days after 5 years, and 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays (in select programs)
• Health Savings Account (HSA) with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Plan with up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP) for confidential support
• Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)

Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

About Family Centers

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 26,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.

For more information, please visit www.familycenters.org.

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.